My Edge has been at dealer for close to 2 months!!! Still waiting on this epidemic of PTU backorders. Have received ZERO help from Ford customer service...in fact, they act like it's the first they've heard of this problem. This should be a CLASS ACTION LAWSUIT! Found this and will inquire...
FORD...you're not covering this up. I will help see to it. You've had a WELL know problem at hand and were jut praying that people just waited months for the part, paid up the $2000 to fix it and then went on their way. Not this time...shame on your corporate greed!
I have a 2007 AWD EDGE began dripping black fluid on my driveway at 65K, I thought it was oil at first since I just had it changed. The drip stopped so on my way until I hit 70K then I began to smell a burnt smell from under the car and really noticed when I turned on the heater. Bigger spots of grease appeared so I took it in to a nearby Transmission shop they knew right off the bat it was the PTU Leaking. Cost to repair is $1600 a deal from what I am seeing what others have paid but when you do not have the $$ it is a lot. I bought the FORD EDGE because I wanted to buy American and support our People who build our cars and FORD'S Motto "Built Tough" Well from what I am learning this is a design flaw in in the Transmission and Ford is aware but has yet to do anything!! Had a Honda Accord before and put 150K on it never had a repair bill NEVER! this Car has been in the shop for struts,bearings, swing arms etc... Never again..
Currently at the dealer because a large fluid leak developed over two days. Dealer says it is a transmission seal leak and will cost $535 to fix. Waiting on the repairs now sounds like there are quite a few that have had the same problem. This is my Mothers car and she is 84 years old the 3 yr warranty expired in May this year wouldn't it figure. We know she has not been driving it hard so can't understand how a 3 year old car with less than 31k miles has a transmission seal go bad seems like a factory defect to me.
Just paid my 2008 Ford edge off 42 days ago. Couldn't wait to be payment free. Suddenly Transmission started acting funny. revs to 4500rpm and only goes 5mph, then slams into gear. Took it to Dealer where I bought the car new. Was told "we suggest that you replace the transmission at a cost of $4,500. REALLY FORD??? I only have 66.000 miles on it, never towed anything, baby it when I drive. I quickly got online and discovered this problem is HUGE with Ford Edges... but shocker... Ford refuses to admit there is a problem, as if it is totally normal for a transmission to go out at 66K. I called Corporate offices and they established a claim number, said they will review it and make a decision as to whether they will pay all, some, or none. I'm guessing based on the other stories I am reading, that Ford is going to offer me ZERO and refuse to admit a defect. Apparently there is a site building for a class action lawsuit on this and I certainly intend on signing up. I had been a loyal Ford customer until now. Never again will they see a dime from me, my family, my friends, and anyone else I can warn. All they had to do was to right this wrong and I, along with countless others feeling the same sting of betrayal, would have stuck with them
Noticed the leak only after the cabin filled with smoke and realized that something was leaking onto the exhaust causing the smoke (it really stinks). Determined it was transmission fluid and took it to the transmission repair shop (not the dealership) since it was past the warranty period. They at first replaced the seal to the axel but then it started leaking again within a few days and that's when it was diagnosed as a bad PTU that would need to be replaced. The shop I took it to applied the money I already spent the first time towards this repair. Total cost approximately $1,700.00 I am very disappointed in the Edge, I love the car but I certainly thought that I would get more than a 120k miles out of it before it started needing major repairs. I have a 1999 Ford Explorer with 250,000 miles and no major repairs. I guess they don't build them Ford Tough anymore!
I bought an extended warranty on my 2007 Edge SEL plus, AWD. It's been a great, trouble free vehicle for several years, but just after the extended warranty went out, I noticed a "whining" noise. I took it in and the service folks informed me that the PTU was going out. They said it could not be repaired--only replaced. Cost: $1,554. Yikes! I expected the Edge to be more reliable than that. I get my car serviced on a regular basis. After doing a little research, I find out that the PTU is a trouble spot on the Edge. I'm not a happy camper.
Leak around PTU unit which will cost approx. $1400 to fix and is definitely a problem with the 2007 Ford Edge. Should be a recall for this matter. Ford, do you want our business or do you want us to go with foreign made vehicles which seem to be manufactured to last without major issues?
My Ford Edge has had a grinding noise in the transmission area from day one. I have complained over and over and have always been told that it was normal and not to worry. Yesterday I took the vehicle in because the grinding was much louder. I was told the PTU was out and the vehicle was unsafe to drive and it would be 1800.00 to fix it. I now have 70,000 miles on it. I am upset because I have complained since I bought it.
I started to hear a hum when I accelerated. I took the vehicle in to my dealer. Asked a technician to ride along to recreate the noise. He heard it right away. Immediately lifted the vehicle up to inspect it and identified it was the PTU. Was leaking blackish/brown fluid. they put in a part replacement request. Was told that the part is on a "national backorder" and I would hopefully be identified as an emergency replacement recipient. This was March 30th, 2012. As of 12 April 2012, I contacted Ford directly to follow up, and the part was still not available.
I had a slow drip, just enough to stain my driveway. Then one day a grinding noise. The dealer diagnosed it as a failed PTU. The problem is, there are over 700 on backorder with NO DELIVERY DATE from Ford. My car has been out of commission for over two weeks now with no end in sight.
Ford eplorer xlt- Had the ptu seal replaced 3 times. Leaking oil every 45 days or so. First two times was told seal must have been bad. Finally they are admitting it may be more than the seal. Seal and car covered under warrantee. Part has a 90 day guarantee so haven't paid anything yet. Bought the car with this problem. The leak Issa slow I didn't realize it was a problem. Bought direct from a ford dealer. Car should have been problem free since it was certified.
Started noticing a "natural gas" like odor in the cabin of the Edge, especially after driving at higher speeds. From all of the research I've done I'm going to assume it's a PTU problem/leak and call the local Ford dealership to see what it would cost to fix it. Other than this I haven't had any problems with the vehicle and love it otherwise, but paying over $1K to fix an issue they probably knew about during design/production is a load of crap.
Haven't had it fixed yet because the leak is a slow drip.
Had to replace the PTU. Fluid leak/smell noted. Cost $1,500.
Brought my car into Ford dealer to address 2 recalls and get a SYNC update. Got a phone call from the technician saying that I had a PTU leak and that it had to be replaced to the tune of $1600. Got it back and now I hearing a clunking noise when I turn. Merry Christmas from Ford. This should be a recall for sure.
After 2 times bring car to the dealership because it had a problem where it would barely move in traffic, where I would pull over and put it in park and it would clunk into park. The took wrench is showing in the dash. Turn car off and back on and it is fine. Dealership charged $100 twice to find nothing. Now after all this I keep hearing noises like an airplane, now when I get over 40 miles an hour it sounds like the car is going to blow up. Making all kinds of noise...took to local repair and PTU (all wheel drive unit) is shot...possible $800 just for the part......There should be a recall on this...
It's not fixed ...bought extended warranty ...had my Ford edge less than 2 months...started leaking oil...wasn't shifting right...took it back to dealership that I bought it from...they sent it to a Transmission shop...it's been 5 times now...they rebuilt the transmission ...then the transfer case was leaking and they fixed that...then the axle seal was leaking...they didn't tell me what they fixed that time...the fifth time the main control valve body was leaking and ...now contacting the BBB...as well as the Ford company... this is unacceptable that this has gone on this long...I bought this Ford Edge in August and I probably have drove 7 weeks total out of 18 weeks
Heard a hum, brought it in to dealer to have it checked. Was told the PTU had internal failure due to not replacing the, said I should have brought it in sooner to have the fluid replaced, so apparently it was my fault. I was 1,000 miles past the warranty... figures. $1,829 to replace
Notice a leak when checked out was told to sink my car in the river cause the trans that are in the edge are junk had to reaplace the whole trans.This is after have both sensors in the teams replaced already.