"Sync" Multimedia System May Not Stay Connected With Phone on Ford Edge

The "Sync" wireless phone system may randomly loose "pairing" with the phone in use. This concern has been addressed with a software update which should be available from any Ford dealership service center at no charge.

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Average mileage: 47,150 (3,500–96,000)
4 model years affected: 2008, 2010, 2011, 2013
14 people reported this problem
9 people shared problem details
The Sync wireless phone system will loose "pairing" on some phone randomly. This concern has been addressed with a software update available at a Ford dealership service center at no charge.
It disconnects then i try shutting phone off and restarting it and it will work for a little while
2013 Ford Edge96,000
have paired phones, although hard to pair, and when finally paired it's for one time only. I have to try to sync and pair again.
have to keep re-syncing every few weeks
2013 Ford Edge36,000
not yet fixed
2011 Ford Edge21,000
since i bought the car the sync with my phone will quit for no reason...occasionally... Also, the turn signal intermittently turns on and off or WON'T TURN OFF since car turned over 50,000 mile...
2011 Ford Edge60,000
Will not stay syned to phone or tablet.
2008 Ford Edge58,000
Sync cannot locate BT device.
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