Problem Reports

 Rookie

My foam seal is coming out and I called the local ford dealership and they said they just removed it drom the dash, this would leave a gap where items could fall into such as pencils, pens and more as I do have childern. 2008 Edge limited

I called one dealer ship they offered to pull it out stated it was there during assembley and could be remover. I called another and one on the maint. guys came out looked at it took his a credit card and was able to tuck it back into position the way it was before. He did say it could be removed but just as easy to keep it in place. Did not have to remoe window for repair here.

I had this happen two years ago (2009) and now I have to have the seal replaced again.

The foam seal started sliding up where the windshield meets the dash some time ago - and now it is completely out. The service guy initially said this type of problem is "normal wear and tear" on the vehicle and I was out of warranty... To fix it, they said they have to remove the windshield, remove the seal and replace it with a silicone seal instead. They're doing the job today and after a lengthy call with Ford corporate, I will be paying to cover about 1/2 of this cost. I've never seen this problem come up on any other vehicles, nor would I expect to. In addition, I'm not happy about having to remove/replace the windshield - fingers crossed that this does not create additional problems.

Seal was sticking out in a couple of places. I took it in to local dealership and the technician removed it.
The service advisor stated there was a service bulletin on this and that it called for removal.
Seems odd to me. I assume it is put there for a reason!