Dashboard cracks around instrument panels and above glove box. on 2004 Toyota Solara

Car is garage kept never been in an accident, dash cracks are not curling. What could be causing this. Tried to have one crack repaired which didn't hold. Cracks are in various places, it's not one continuous crack.

by in Casselberry, FL on March 18, 2010
36 answers 153 comments
ANSWER by on April 11, 2010
I have a 2004 Toyota Sienna with the same problem. I first noticed the cracks around the a/c vents in 2007. Since that time I have had more cracks appear and the cracks are growing in length .One of them travels from driver's side a/c vent across instrument panel and to the center a/c vent. This is a Toyota defect particular to 2004 models! The only solution is to replace the dash - very expensive. We need to keep the pressure on Toyota to acknowledge their responsibility.
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COMMENT by on August 04, 2010
known problem but Toyota will not accept it.
COMMENT by on August 17, 2010
I also have a 2004 Toyota Solara with 75,000 miles that has been kept in the garage. Cracks started showing up after 30,000 miles. Also, my key wore out and wouldn't open the door even though I could use it to drive. I wrote to Toyota and explained that I also have a 1998 Toyota Truck that has always been outside and there are no cracks in the dash and the key still works. Asked about the materials that are used in the newer cars and if anyone else has had the key and cracking problem and was told no. Toyota paid for a new key and told me a new dash would cost $1,300.00. How many people have to report a problem before Toyota will accept it?
COMMENT by on November 07, 2010
We noticed several hairline cracks a few days ago on our 2004 Sienna as well, including on the side (unexposed area).
COMMENT by on November 13, 2010
The same happen to my 2004 Solora . I will be reporting to Toyota. Class Action suit.
COMMENT by on June 19, 2011
I have a 2004 Sienna and the dashboard is cracking all over. It has been gargaged it's entire life. Very disappointed
COMMENT by on July 03, 2011
My 2006 Avalon, garaged with 18,000 miles is all cracked too. Dealer says car is out of warranty and there's no know dash problem. Really?
COMMENT by on August 01, 2011
I also have a 2004 sienna.Have always drove Toyota's but this is the first one where the dash is cracking. Long lines from glove compartment to instrument panels.My car is kept clean and not abused. dash is always cover'd form the elements.Very disapointed.Is there any crack filler for this problem?
COMMENT by on August 11, 2011
Well, I think this means of petition could really press the responsibily that Toyota take care of its problem.
COMMENT by on February 13, 2012
2007 solara conv. cracked dashboard toyota will not cover. would like to be part of the petition.
COMMENT by on March 05, 2012
2006 Avalon Ltd, started noticing cracks at about 45000 miles after 4.5 years, Toyota saying they will cover 70% of the $1,600 about $500 to me, still sucks I may just sell the car and buy a Hyundai Genesis.... lot a car for the same money....
COMMENT by on June 18, 2012
2004 Toyota Solara SLE.same problem...like flesh-eating dash bacteria!!! Garage kept since new. Never acknowledged or responded to by Toyota or dealer. Any ideas? CLASS ACTION???
COMMENT by on November 15, 2012
I have a 2007 Solara SLE Convertible and I just noticed a crack in mine between the instrument panel and the radio. Oddly, my 1997 Honda Civic's dash is still in perfect condition.
COMMENT by on January 28, 2013
I agree with you! I have a 2004 Toyota Solara and my dashboard looks like a road map! I am so angry that Toyota will not take any responsibility. I cannot even sell my car and get what I think it is worth because of how awful the entire dashboard looks.
COMMENT by on September 13, 2013
Me,too. I have a 2006 Solara SLE convertible with 50K miles. Cracks started developing about two years ago. My radio and CD player cuts in and out - seems to lose power for about 5 seconds at a time, then the music comes on again. Really aggrevating. Another known Toytoa defect. I keep my car in pristine shape but the cracked dash makes it look like junk. If Toyota does not step up and fix their known repairs then I will not buy another one. They used to tout thier quality - seems that they have lost that edge. Too many other good manufacturers to go back to Toyota.
COMMENT by on January 12, 2014
I too have a 2006 Toyota Solaris Convertible, and just noticed cracks all over my dash board from one side of the car to the other, and just as I was getting ready to sell my car
COMMENT by on March 14, 2014
I have the same problem and Toyota is unwilling to help. Let's take action. Contact me clenney@comcast.net
ANSWER by on July 19, 2010
My 2004 SLE, purchased new, has had a cracked dashboard now for over a year. Am sure it is not warranty covered at this point.
COMMENT by on November 13, 2010
Same here. What will we do?
COMMENT by on May 04, 2011
i have a 2004 Solara SLE it has 56,000 miles and has always been garage kept. I noticed a crack above the glove box about a month ago. Today I noticed cracks all over the dash.....top, front and sides!
COMMENT by on August 15, 2013
My 2005 SLE has the same problem. Let us keep the presure on Toyota.
COMMENT by on September 08, 2013
VERY glad to find this site! Our '05 Solara SLE-V6 w/ 65K miles has now developed 4 cracks - all started one year ago. For Toyota, this is ethically and morally WRONG to let this go - ESPECIALLY after reading about other Toyota makes/models experiencing the SAME problem. Anyone has a web address where these complaints/concerns will be NOTICED and acted-upon by Toyota? Send it to ALL of us - please.
COMMENT by on March 14, 2014
I have the same problem and Toyota is unwilling to help. Please contact me clenney@comcast.net Let's get something done
COMMENT by on May 19, 2014
I have the same thing happening all over the dash of my 2006 Solara convertible with 58,000 miles. Car is in like new shape except for the terrible looking dash. Any word on a class action? If this known problem is not addressed by Toyota, I will not be buying another Toyota. Toyota quality - HA!!
ANSWER by on July 26, 2010
I also have a 2004 Sienna and now have four cracks that appeared almost overnight this summer. I could not believe all the complaints when I googled this problem!
COMMENT by on May 25, 2012
my '05 solara is also garaged. has about 60k miles on it. noticed hairline cracks in the dash starting a few months ago and worsening. i called toyota about getting it fixed and was told it would cost aroungg $2500. i called toyota customer care (800-331-4331) and was told that they respond to these complaints if they get enough of them. wouldn't tell me how many or how many they have already received. said the complaint gets sent to design improvement dept. and them someone magically decides to do something or do nothing. i guess the thing to do is for everyone having a problem to call in and get the complaint logged in.
COMMENT by on May 16, 2013
For Everyone's Information: Toyota Motor Sales, U.S.A., Inc. Corporate Office & Headquarters19001 South Western Ave. Dept. WC11 Torrance CA 90501 Toyota Motor Sales, U.S.A., Inc. corporate phone number: (310) 468-4000 The more we call the better chance of getting this FIXED!!
COMMENT by on July 30, 2013
Thanks for the contact info for Toyota. I have a 2006 Solara SLE I bought new with tan interior and the dash above the glove compartment is a mess. Cracks started to appear after 3-4 years. I also have a 2008 Solara SLE with the grey interior and have no signs of cracking at all. I love the cars but am very disappointed in how the tan interior and dash wore.
COMMENT by on August 03, 2013
Some of Lexus RX330 owners, like myself, are having the same issue with the dashboards and Lexus Manufacture is refusing to fix it. It WOULD BE A GOOD IDEA TO START A CLASS ACTION SUIT TO FORCE THEM TO DO SOMETHING ABOUT IT. IT'S CLEAR THIS IS A MANUFACTURE DEFECT AS THEY USED A CRAP MATERIAL TO COVER THEIR DASHBOARD. LEXUS IN KENDALL (BIGGEST LEXUS DEALERSHIP IN THE COUTRY) AND LEXUS IN NORTH MIAMI - BOTH REFUSING TO FIX IT AND WANT TO CHARGE ME 3K IN PARTS AND LABOR. MY CAR NOW IS AN UNSELLABLE CAR DUE TO THIS PROBLEM! IF ANYONE OUT THERE WANTS TO CONTACT ME REGARDING THIS ISSUE PLS SHOOT ME AN EMAIL - SOLEDASILVA@LIVE.COM
ANSWER by on August 09, 2010
It seems like a material defect on some Toyota dsahboards. I own a 2006 Toyota Avalon and its showing similar cracks on the dash and on the air bag cover area. I report it to Toyota with no results from their part.
COMMENT by on July 15, 2011
I have 2004 toyota 4/runner and i have cracks occurring on the right side dash just above the glue box, where the airbag is...Took it to a toyota dealership and said that i would have to replace it ($$$$$). They have not heard or seen any other vehicles with that problem. I explained to them that there is problems out there but Toyota will not look into the issue. My car is a garage kept car and the dealership saw that my car is very well kepted. What else can be done????? THis is not the owners neglect its toyota quality of the 2004 types dash boards.
COMMENT by on August 03, 2011
I also own a 2006 Toyota Avalon - Garage kept and meticulously cleanes. Crack in the dash panel above the glove box first appeared about 2 months ago. In two weeks, it grew to span the width of the panel between the A/C duct and the center inst. panel. I was advised this would cost approx. $2400.00 in parts and labor. Can't believe a piece of vinyl costs this much to replace, especially if this problem is as widespread as it appears to be...TOYOTA SHOULD OWN UP AND ISSUE A REPAIR RECALL!!
COMMENT by on August 11, 2011
Until we all Toyota owners get together, I am not sure they will do anything about it. I went to the dealer and I called Toyota, they don't seem to want to do something about their cracked dashboard issue.
COMMENT by on March 05, 2012
How do we get together and force the issue with Toyota, clearly a factory defect.
COMMENT by on May 05, 2012
I have same cracked dash on my 2007 avalon. dealerships want 1000$ to 2000$ for replacement. If your in jupiter.florida. you will see a sign on my car that says (Ask why I will would not buy another Toyota. my phone # is 561 352-(the F word).
COMMENT by on June 18, 2012
CLASS ACTION!! There has to be a lawyer in this group or someone who has a friend who would like to make some extra $$...........This is surely and certainly a manufacturing issue with a few models and select (mostly 2004 and post) model years. An expensive vehicle and most all garage kept. It's a sure thing.
COMMENT by on August 15, 2012
I agree 100%. My solara 2004 cracking all over. I am sure the air bag will be affected . A call to the Toyota 800 # was useless. My Toyota dealer says they will pay on a case by case basis. What is the criteria when it affects all 2004's regardless of condition and care. where is a lawyer. I guess this will be my last and worst Toyota exoerience
COMMENT by on August 15, 2012
patrick, i agree. don't tink i'll be buying another toyota when the time comes to replace my current two. i've put a faux suede cover on it so at least i don't have to see the cracks while i'm driving.
COMMENT by on August 15, 2013
Same problem. Where did you get the faux suede cover?
COMMENT by on August 15, 2013
autoanything
COMMENT by on March 14, 2014
I am thoroughly disgusted. The dealer is telling me the cost to replace the dashboard is $2600!!! Let's start a class action suit...there are enough of us!!
ANSWER by on August 09, 2010
Wish I could help. I have a 2004 Solara and the dashboard cracks are horrible. I now have big chunks coming off.
COMMENT by on November 12, 2010
i have the same car & yr i had a small crack now its got bigger & another one has accurd.
COMMENT by on August 03, 2013
Some of Lexus RX330 owners, like myself, are having the same issue with the dashboards and Lexus Manufacture is refusing to fix it. It WOULD BE A GOOD IDEA TO START A CLASS ACTION SUIT TO FORCE THEM TO DO SOMETHING ABOUT IT. IT'S CLEAR THIS IS A MANUFACTURE DEFECT AS THEY USED A CRAP MATERIAL TO COVER THEIR DASHBOARD. LEXUS IN KENDALL (BIGGEST LEXUS DEALERSHIP IN THE COUTRY) AND LEXUS IN NORTH MIAMI - BOTH REFUSING TO FIX IT AND WANT TO CHARGE ME 3K IN PARTS AND LABOR. MY CAR NOW IS AN UNSELLABLE CAR DUE TO THIS PROBLEM! IF ANYONE OUT THERE WANTS TO CONTACT ME REGARDING THIS ISSUE PLS SHOOT ME AN EMAIL - SOLEDASILVA@LIVE.COM
COMMENT by on August 29, 2013
I read your 08/03/2013 blog re: your Lexus. We bought a 2005 Toyota Solara convertible, new in 11/2004 from "Hollywood" Toyota. We'vd seen our vehicle's dashboard deteriorate before our eyes. With 65K miles this car is kept out of the sun in a carport, and otherwise well maintained. This car is my wife's little baby she enjoys driving... however since it has lost it's showroom appearance her feelings have changed. Nonetheless, I would be very interested in working with you or a group to establish the feasibility of asserting our requests for Toyota's acknowledgment, and mitigation of this groups problem. Are you able to reply so we can compare notes? Please contact me, I believe we are local to one another at 33158 (Coral Gables)
COMMENT by on January 12, 2014
Please let me know if you got any resolution, as I have the same problem with my 2006
COMMENT by on January 12, 2014
please add new comments on the bottom. otherwise they are nearly impossible to find.
ANSWER by on September 06, 2010
I have a 2004 Lexus RX330 and the entire dash board looks like a road map of cracks. The dealer said it was not under warranty and quoted a $1500 replacement fee. The cracks began around the third year of ownership. I'm scared the airbags will deploy if the dash continues to crack.
COMMENT by on September 08, 2010
I have a 2004 Sienna with numerous cracks that started around th3 4th year of ownership. Now I'm at the part that chunks are coming off. This is a real safety issue since they could interfere with the airbag deploying properly. I found that in Australia they are having the same problem with 2004 Prados. How can Toyota get away with this?
ANSWER by on September 11, 2010
My 2004 Sienna is also having numerous cracks around the dashboard. My brother has the same van and is also experiencing the cracking of the dashboard. Toyota will not do anything about it. This is obviously a defect which they should take care of.
ANSWER by on September 12, 2010
I also have a 2004 toyota sienna and my dashboard cracks started to appear over a year ago and when I brought it to Toyota's attention they said it was not a defect in the car and it was because I must have neglected the car. Give me a break, I have a 1998 toyota 4runner and 2000 toyota rav4 parked and used in the same manner as my sienna and they have no cracks whatsover on them.
ANSWER by on September 25, 2010
I have a 2004 Solara which doesn't see sunlight ever ... it goes from my garage at home to a parking garage at work... yet my dashboard looks like someone took a kife to it.... So exposure to sunlight is definitely NOT the problem. The problem is that Toyota has been cutting corners on interior quality for the past 6 or 7 years... maybe a class action lawsuit is in order...
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COMMENT by on November 06, 2010
I would tent to believe it's in the process and materials they have used to manufacture the dashboard panels. Toyota or its subcontractors must keep records of all the processes and quality records. They know what's going on. Or the company that manufacturers the dashboard does. I was in the plastics automotive manufacturing procees and know all the records that are kept. They know exactly when and where the dashboard was made. I wouldn't let up on them. Con tact your congressman, consumer affairs or anyone else you know that may help you get to the bottom of his.
COMMENT by on November 12, 2010
i have the same car & year i thought the same as you, it looks like some one took a knife to it, i always use products because i live in florida . i was shock to see this, my husband hardley ever uses products his car is ok, the problem is toyota
COMMENT by on December 08, 2010
I own a 2005 Toyota Avalon and the dash is cracked everywhere, from the drivers side through the passengers side. under the glove box and through the most hidden areas along the sides. I brought it back to the dealer who said, "it looks like someone slashed your dashboard!" I think there should be a recall!!!!! Toyota should add this to their list of recalls.
COMMENT by on December 22, 2010
I have a toyota solara and the dash is cracking they said it was from sun but i thing that is bull shit i have older car than my solara and dash looks brand new i think the manufacture needs to replace them the car is not that old
COMMENT by on May 25, 2012
my '05 solara is also garaged. has about 60k miles on it. noticed hairline cracks in the dash starting a few months ago and worsening. i called toyota about getting it fixed and was told it would cost aroungg $2500. i called toyota customer care (800-331-4331) and was told that they respond to these complaints if they get enough of them. wouldn't tell me how many or how many they have already received. said the complaint gets sent to design improvement dept. and them someone magically decides to do something or do nothing. i guess the thing to do is for everyone having a problem to call in and get the complaint logged in.
COMMENT by on March 14, 2014
I have a '06 Solara with less than 22,000 miles on it. We keep it garaged in Naples, Florida and only drive it for 3 months a year. When we arrived in Naples this year, the dashboard was covered in cracks. We are thoroughly disgusted with the response from Toyota. We certainly have enough dissatisfied people to get action on this. Please contact me at clenney@comcast.net. Let's get something done about this!
COMMENT by on October 06, 2014
Like you folks we are snowbirds and my 2007 Solara convertible lives in the garage in Big Pine Key. It has less than 12K miles, but can't sell it because of the cracks. My official complaint to Toyota was sent today, but from reading the blogs, I'm guessing they will do nothing. Should you join a class action, please contact me at robtgornall@yahoo.com
ANSWER by on January 04, 2011
I have a 2003 4Runner with the same issue, cracks everywhere. I have never had a car do this and am very surprised to see it on a Toyota. This is my second 4Runner and I bought Toyota partly because their interiors did not disintegrate like many American models. Was I wrong. Does anyone know if there is a class action suite or other way to exert pressure on Toyota to fix the problem?
COMMENT by on June 14, 2011
I developed cracks in my 2003 4Runner and complained to the dealer a couple of years back and was told it would cost around $1,000 to get it fixed as they claim it was not a factory defect. The car was purchased new and the air bag has never been deployed. The cracks are all over the dash like a road map from end to end.
COMMENT by on August 03, 2013
Some of Lexus RX330 owners, like myself, are having the same issue with the dashboards and Lexus Manufacture is refusing to fix it. It WOULD BE A GOOD IDEA TO START A CLASS ACTION SUIT TO FORCE THEM TO DO SOMETHING ABOUT IT. IT'S CLEAR THIS IS A MANUFACTURE DEFECT AS THEY USED A CRAP MATERIAL TO COVER THEIR DASHBOARD. LEXUS IN KENDALL (BIGGEST LEXUS DEALERSHIP IN THE COUTRY) AND LEXUS IN NORTH MIAMI - BOTH REFUSING TO FIX IT AND WANT TO CHARGE ME 3K IN PARTS AND LABOR. MY CAR NOW IS AN UNSELLABLE CAR DUE TO THIS PROBLEM! IF ANYONE OUT THERE WANTS TO CONTACT ME REGARDING THIS ISSUE PLS SHOOT ME AN EMAIL - SOLEDASILVA@LIVE.COM
COMMENT by on March 14, 2014
I have a "06 Solara with less than 22,000 miles. It is garaged in Naples,FL and only driven 3 months a year. When we arrived for this season, the dashboard was covered in cracks. Toyota is doing nothing about it, hardly admitting there is a problem. Please contact me: clenney@comcast.net Let's get something done about this.
COMMENT by on March 14, 2014
For Everyone's Information: Toyota Motor Sales, U.S.A., Inc. Corporate Office & Headquarters19001 South Western Ave. Dept. WC11 Torrance CA 90501 Toyota Motor Sales, U.S.A., Inc. corporate phone number: (310) 468-4000 The more we call the better chance of getting this FIXED!!
ANSWER by on January 12, 2011
To my amazement, months ago I complained to my local Toyota dealership about my 2004 4Runner dashboard cracking and I got a call to come in two days ago as a Toyota Corp rep wanted to inspect the dash. The female rep quickly noticed how well the vehcile was taken care of for 7 years old, inspected the dash and admitted it should not be cracking, we went back inside, the dealer rep and Toyota rep spoke and Toyota has agreed to replace my entire dashboard free of charge..hang in there and make a stink. Oh yeah I brought these posts to show the Toyota rep I was not alone, though I did not have to show them,only referenced them. Good Luck.
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COMMENT by on March 22, 2011
I have a 2003 4Runner and I have similar crack. Started over the passenger air vent. Then a new crack over the driver side air vent which has spread along the leading edge of the dash over the guage cluster. It is quite annoying and soone my dash will look horrible, despite the fact that the car is otherwise immaculate. This is ridiculous. Toyota needs to recall and replace, as this is obviously an unforseen result of bad design and materials. I feel this will happen to all 4th gen 4Runners sooner or later. All cases that I have read about seem to be similar.
COMMENT by on March 28, 2011
I have a 2004 4runner and have the same problem. I contacted toyota and was told there is no recall for the problem. My local dealer quoted me $1,500 to replace the dasboard. I previously owned a 1997 4runner. The dashboard never cracked on that unit. It's annoying, specially since my 4runner is in great condition.
COMMENT by on April 13, 2011
I have a 2004 Lexus RX 330, dashboard cracks all over (in approx. 10 different areas). The biggest is above the glove box, the instrument panel, and around the air vent. Very disappointed with Lexus. The palm beach dealership wanted $3K. I don't think so.
COMMENT by on April 23, 2011
I have a 2004 toyota sienna, dashboard start craking i don't know what to do
COMMENT by on May 15, 2011
I also have a 2004 Solara, it has 50,000 miles and it is in the garage 95% of the time, there are cracks starting all around the A/C vents and above the glove box. I think a class action suit should be in order to get there attention.
COMMENT by on May 23, 2011
SAME PROBLEM HERE! SAD! I have a 1998 Ford that has been in the same conditions and the dash is just fine! My Toyota is cracking at the vents and above the glove box area!
COMMENT by on May 26, 2011
I earlier wrote about my cracks on the dasboard of my 2006 Avalon now the cracks are even worst going from one side of the car to the other end. Continue to call on Toyota and they are not willing to even see my car. One thing for shure , I would not buy another Toyota again.
COMMENT by on March 14, 2014
For Everyone's Information: Toyota Motor Sales, U.S.A., Inc. Corporate Office & Headquarters19001 South Western Ave. Dept. WC11 Torrance CA 90501 Toyota Motor Sales, U.S.A., Inc. corporate phone number: (310) 468-4000 The more we call the better chance of getting this FIXED!!
ANSWER by on June 14, 2011
I'm having the same issue on my 2006 Avalon, hairline cracks on the dash near the glove box that grow a little more each day. I have not contacted Toyota yet to inquire as to a solution. I am concerned about the airbags functioning properly as the cracks are directly on top of their deployment area.
COMMENT by on July 13, 2011
I also have a 2006 garage kept with tinted windows and rear window electic shade to protect from sun damage. 2 hairline cracks in middle of dash. 1st one started 1 year ago. 2 inches long. Next one 6 inches long. Defininate recall issue from all other compaints Ive seen. I will see Jim Norton Toyota in Tulsa OK.
COMMENT by on May 25, 2012
my '05 solara is also garaged. has about 60k miles on it. noticed hairline cracks in the dash starting a few months ago and worsening. i called toyota about getting it fixed and was told it would cost aroungg $2500. i called toyota customer care (800-331-4331) and was told that they respond to these complaints if they get enough of them. wouldn't tell me how many or how many they have already received. said the complaint gets sent to design improvement dept. and them someone magically decides to do something or do nothing. i guess the thing to do is for everyone having a problem to call in and get the complaint logged in.
ANSWER by on June 20, 2011
I bought a Toyota because I had always heard that it held a good resale value...not like this!!! My dash looks horrible! I have been very disappointed, even to the point that I doubt I will ever buy another Toyota. It looks like a ragged out 2004 inside!
COMMENT by on August 15, 2013
Likewise for me
ANSWER by on July 12, 2011
I have the same problem on my 2004 garage kept immaculate Solara SLE. Dash is starting to crack in about five places. I plan to go to dealer and ask for a new dash. In my view this is a manufacturer's defect.
COMMENT by on August 15, 2013
Same problem for me
COMMENT by on March 14, 2014
For Everyone's Information: Toyota Motor Sales, U.S.A., Inc. Corporate Office & Headquarters19001 South Western Ave. Dept. WC11 Torrance CA 90501 Toyota Motor Sales, U.S.A., Inc. corporate phone number: (310) 468-4000 The more we call the better chance of getting this FIXED!!
ANSWER by on July 15, 2011
Good news. I had several dashboard cracks on 2004 Solara SLE. Went to dealer and complained. Toyota agreed to supply new dashboard for free. Dealer said he would only charge me for installation. My cost $300 for new dash. I could have probably asked the dealer to split the cost of installation with me, but didn't want to push my luck.
COMMENT by on July 22, 2011
Where do you live? I have a crack on my 2004 Toyota Camry around the airbag cover. It looks like the cover is going to pop off. There is orange foam showing in the crack. How did you get Toyota to replace your dash?
COMMENT by on August 01, 2011
I'm curious which dealership you went to?
COMMENT by on August 15, 2013
Which dealership did you go to? Mine refuses to do anything.
COMMENT by on March 14, 2014
For Everyone's Information: Toyota Motor Sales, U.S.A., Inc. Corporate Office & Headquarters19001 South Western Ave. Dept. WC11 Torrance CA 90501 Toyota Motor Sales, U.S.A., Inc. corporate phone number: (310) 468-4000 The more we call the better chance of getting this FIXED!!
ANSWER by on August 02, 2011
I have the exact same problem! I have an '04 Solara and an '05 4Runner with cracked dashboards. The dealership said they would look into the cracked dash for us and "might" fix it for free. I'm taking the Solara today to demand they do the same for it. From what I have seen on this and other forums, this is a big problem with dashboards made in '04-'05 across several makes of Toyota.
COMMENT by on August 02, 2011
I live in South Florida. The dealership who took care of all my dashboard issues is called Al Hendrickson Toyota. I've purchased 5 toyotas from them over the years and their service dept. is great. The owner and service manager lobbied on my behalf with Toyota and I received a new dash and the dealership only charged me $300 for installation. I think if you make a big enough issue about it and are a decent customer, your dealer should go to bat for you. Best of luck to all with this problem
COMMENT by on March 14, 2014
For Everyone's Information: Toyota Motor Sales, U.S.A., Inc. Corporate Office & Headquarters19001 South Western Ave. Dept. WC11 Torrance CA 90501 Toyota Motor Sales, U.S.A., Inc. corporate phone number: (310) 468-4000 The more we call the better chance of getting this FIXED!!
ANSWER by on August 11, 2011
In fact, I just came from the dealer 2 days ago in regards of my 2006 Avalon of 30000 miles, and they told me the same thing about my cracked dashboard. However, they told me to come back so they can look at it, but they seemed quite reluctant to do something about it.
COMMENT by on March 14, 2014
For Everyone's Information: Toyota Motor Sales, U.S.A., Inc. Corporate Office & Headquarters19001 South Western Ave. Dept. WC11 Torrance CA 90501 Toyota Motor Sales, U.S.A., Inc. corporate phone number: (310) 468-4000 The more we call the better chance of getting this FIXED!!
ANSWER by on March 18, 2012
I too have several cracks in my dashboard near the glove compartment. How do we go about having Toyota repair this problem free of charge? By the way, this is my third toyota, but first Solara. I had a Corolla for 15 years but never a crack in it.
COMMENT by on May 28, 2012
my '05 solara is also garaged. has about 60k miles on it. noticed hairline cracks in the dash starting a few months ago and worsening. i called toyota about getting it fixed and was told it would cost aroungg $2500. i called toyota customer care (800-331-4331) and was told that they respond to these complaints if they get enough of them. wouldn't tell me how many or how many they have already received. said the complaint gets sent to design improvement dept. and them someone magically decides to do something or do nothing. i guess the thing to do is for everyone having a problem to call in and get the complaint logged in. i have complained on toyota's facebook page as well. no results. next stop, the dealer.
COMMENT by on August 15, 2013
My complaint is logged in. Good suggestion.
ANSWER by on March 18, 2012
OK... I got a 2004 Sienna with 45,k miles, garage keep. I found a face book toyota page, may be we need to start posting all this on there page and see what happens:) https://www.facebook.com/home.php?ref=home#!/toyota
COMMENT by on May 25, 2012
my '05 solara is also garaged. has about 60k miles on it. noticed hairline cracks in the dash starting a few months ago and worsening. i called toyota about getting it fixed and was told it would cost aroungg $2500. i called toyota customer care (800-331-4331) and was told that they respond to these complaints if they get enough of them. wouldn't tell me how many or how many they have already received. said the complaint gets sent to design improvement dept. and them someone magically decides to do something or do nothing. i guess the thing to do is for everyone having a problem to call in and get the complaint logged in.
ANSWER by on March 19, 2012
On Toyota's facebook page: "Toyota USA is as committed to quality as it is to its customers." What is the commitment to both quality and customer here - nadda, zip, none! We definitely should be posting to their facebook page. I get so disgusted at this rip off, and the fact that I've been to three different service centers about this problem and can't even get anyone to seriously consider challenging Toyota on it.
ANSWER by on April 17, 2012
Class action suit sounds good, but what's the process? My 2008 Avalon Limited also cracked above the glove compartment. Warrany Dept's tone was "so why are you calling us?" I guess "quality" is NOT a factor in their material used & customer service. Previous owned Toyotas (older) never cracked. Friends' Lexus cracked, too! If I have to ever get another vehicle...promise, it won't be Toyota! Count me in on the suit! Was quoted $1700 - $2000 to replace the dash...this is a drop in the bucket for Toyota compared to the sales reaped in. Nuts!
COMMENT by on April 23, 2012
I have a 2005 toyota solara convertible. Kept garaged. Cracks in the dash came about 3 years ago and continue to get worse. If you hear of a class action suit, let me know please. Thanks, Bernie
COMMENT by on May 25, 2012
my '05 solara is also garaged. has about 60k miles on it. noticed hairline cracks in the dash starting a few months ago and worsening. i called toyota about getting it fixed and was told it would cost aroungg $2500. i called toyota customer care (800-331-4331) and was told that they respond to these complaints if they get enough of them. wouldn't tell me how many or how many they have already received. said the complaint gets sent to design improvement dept. and them someone magically decides to do something or do nothing. i guess the thing to do is for everyone having a problem to call in and get the complaint logged in.
COMMENT by on August 15, 2012
I have called about the same issue but nothing ever is accepted. I urge all to inundate them with calls to get action...
COMMENT by on August 15, 2013
I have registered my complaint to no avail.
ANSWER by on May 24, 2012
2005 solara sle, 60,000 miles. garaged, well maintained. just this year noticed cracks in dash, hairline in multiple places. tole by toyota it would cost $2500 parts and labor to repair. told by tech who does interior repairs that this is common in 04-06 toyotas and there is no repair. bought dash mat to cover it but it doesn't go all the way down and isn't the same as original dash. havent taken it to toyota and complained about a quality problem, but that may be next. any suggestions appreciated. how does one begin class action suit if one is not already started?
COMMENT by on May 24, 2012
Dealer told me my complaint was went to the corporate office (where, I don't know). It's been about 2 mos now...no reponse. Thinking how/where to go from here. I know Toyotas' website has a customer care/concerns section. I'll attempt from here. Co-worker has a 2005 Lexus & has a friend w/a Hybrid Lexus RX 350 that also incurred dashboard cracks clear accross. Pretty disgusting...Toyota!!!!
COMMENT by on May 25, 2012
i'm planning on calling customer concerns or whatever it is called and seeing what happens. the number is 1-800-331-4331.
COMMENT by on May 25, 2012
Right on....thanks!!!
COMMENT by on May 28, 2012
dead end at customer care center. sounded like a scripted reply. same answer when i posted on facebook page. i still think its wort making noise. call, post, see the dealer.
COMMENT by on June 07, 2012
I have a 2008 Avalon LTD, dash started to crack above the glove box, called Toyota, they gave me a case number and told me to bring it to Earl Stewart Toyota. I am going tomorrow and will see what they say about this. If no satisfaction, I will request an appointment with the Southeast Toyota Rep and will continue until this problem is addressed. Now I understand why all my friends are buying other brands.
COMMENT by on June 07, 2012
let us know how things go with the dealer and/or rep. good luck.
COMMENT by on June 18, 2012
Thanks to all of the replies here, I now know that I am not alone. I thought it was hopeless all these years since the first crack appeared! I felt all chance of resale or trades were gone for me. I see on ebay, someone is selling undamaged Toyota Solara 04 dashboards they have pulled out of wrecks, etc. Cost is approx 350.00, free shipping! Don't know if it would be smart to have the same 2004 Toyota dash installed, though, wouldn't the same thing happen again? If so would n't it be better to have it taken care of by Toyota and have a record of it for future problems and any questions at resale. Also on ebay, search Toyota Solara SLE and the main item for sale is the velour, form fitting dashboard covers! Someone saw the need...now if only Toyota would! Thanks again to all who wrote!
COMMENT by on August 08, 2012
Would like to know how 2008 Avalon from 6-7-2010 did at Earl Stewart Toyota. Have same problem with a Solara. Called Toyota and NHTSA. Waiting to hear from Earl's people.
COMMENT by on August 15, 2013
Heard from Earl's people. It is a no go.
ANSWER by on September 14, 2012
Same car, garaged, and I thought when I googled this I wouldn't find anything. This is hideous and not acceptable period! The crack begins along driver side a/c vent and follows the arc of the dash then down to the radio. Then equal sized cracks on either side of the passenger airbag and another to the right of it. I will take the challenge of filing a class action lawsuit. If any one of us bought anything from a decent retail store that was defective we would be refunded or offered a replacement. This is just on a larger scale and requires more work and time. Stay close and give me some time. I'LL BE BACK with further information.
COMMENT by on September 16, 2012
story sounds familiar. good luck. keep us informed.
COMMENT by on September 16, 2012
Rastadoc, seems that you are the one that continues to check back..don't know yet but I might need your help. Are you up for it? I did what would amount to a tad of research on class action lawsuits. Seems to me that what is needed is to find the attorney's group who's specialty is "suing automakers" and it won't take much of their time to look on the net and do the numbers. Adding the complaints on various websites plus the math of those who haven't logged a complaint; as you know they know that percentage, I think some large numbers will arise. The sale figures for the 2004 Toyota Camry alone in the US was $424,803! Plus the same problem with Solara, Avalon, Sienna, 4runner and Lexus plus the other years involved and no changes made to correct it for future years. If the attorney's would run ad's on TV like you see done for bad medications, when you've been hurt in an accident, asbestos,etc...???? I wouldn't think Toyota wants another suit this soon after the last fiasco, yes? But then I don't know the law, or the stumbling blocks as of now. What I do know is that I can not afford $2500 for a new dash but if I could I wouldn't pay it because my standards are above giving more money to the guy that ripped me off in the first place. O.K. that's the end of my speech..today!
COMMENT by on September 17, 2012
i think the problem is that too many people burn out and give up. i know i conceded and bought a dash cover. as i understand it, unless there is a safety issue involved, lawyers will be reluctant to spend their time on it. not enough of a percentage for them. toyota pretty much disgusted me with their inaction and attitude on this.
COMMENT by on September 17, 2012
And I can understand people giving up because of the time involved. I am disability retired from the Federal Government. Have a relative who is an attorney. Although this is not his specialty, the firm he is with has a group that specializes in class action law suits, and he knows an attorney that is w/ another group who's specialty is class action. Don't know their specialties yet. So I will continue to educate myself and report back.
COMMENT by on September 17, 2012
great
COMMENT by on September 19, 2012
Can't wait to hear what you find out, Visiter! I am totally Anti-Toyota/Lexus. I've been searching for Kazuhiro Kobayashi's (toyota Company Pres)address in Japan, just to see if writing (yes, physically mail a letter) could possibly "spark" something about how the US companies have no concern in the "quality" field of what they produce. I know that Japanese take pride in their workmanship!
ANSWER by on October 11, 2012
I have a 2008 Toyota Solara convertible. It has been in the garage and pampered. The dash is splitting over the instrument panel about 12 inches long. It is out of warranty but I have never had any car do this. After reading this blog, I see it is not a fluke. It is a defect in the workmanship of the car. I had to pay to replace the sound system that stopped working but was under warranty and not covered. The black plate at the top of the truck discolored and looked terrible and they replaced it. I have written to Toyota and they are going to look at it but I doubt they will fix it. Will let you know.
COMMENT by on November 15, 2012
keep us informed. and thanks
COMMENT by on January 24, 2013
I have a 2007 solara and the same thing!!!! my dashboard and glove compartment cracking and all over the driver side on top of the odometer. I hate it makes my car look horrible. Now I can see yellow stuff under the cracking it has gotten so bad. they need to do something. we spent Way too much for their cars for them not to justify this. my next car will be an Acura. My kids will be driving soon, I will NEVER purchase another Toyota solely based off of reading these replies.
COMMENT by on January 24, 2013
50 bucks will buy a nice dash mat which will cover the worst of the cracks but i agree. acura or hyundi looking good to me.
COMMENT by on August 15, 2013
Where does one purchase a dash mat?
COMMENT by on August 15, 2013
autoanything.com
ANSWER by on February 05, 2013
I recently purchased a 2006 Toyota Solara and my dash is cracking sooo bad, it's embarrassing. I'm planning to call Toyota and I will see if they are going to help. If not I will go further and file a suit. Come on you all we have to do something. THIS IS REDICULOUS. Who knows a good attorney????
COMMENT by on August 15, 2013
Please register your complaint. I did.
ANSWER by on March 06, 2013
I own a 2006 Solara and has always been garaged and last year around 70,000 miles the dashboard started to crack. One crack goes from the driver side air vent across the instrument panel to glove compartment. The area above the glove compartment is cracked and discolored like the "leather" was damaged by a chemical. My car is in pristine condition and am VERY UPSET with this issue! I will call Toyota and complain as everyone should until they acknowledge this defect.
COMMENT by on August 15, 2013
Good for you. Register, register, register.
ANSWER by on May 14, 2013
I have a 2006 Avalon that is having the same issue. Crack appeared on top of dash above glove box. We had that repaired at the dealer by an independent repair person. That was about 3 yrs ago and it is cracked ALL over at this point - around the A/C vents, across dash, above the instrument panel - EVERYWHERE! The car has been garage kept and had a Toyota visor up anytime it's in the sun. I'm almost 60 years old and have never had a car do this! My complaints to Toyota have fallen on deaf ears - they don't even answer. I will NEVER buy another Toyota and will let all my family and friends know the unwillingness of Toyota to help with the problem.
COMMENT by on May 14, 2013
Come on some one....we need to obtain Toyota's Corporate address. I have absolutely no sympathy for Toyota in whatever issues they have...only for the innocent persons should any tragedy occur. I've been trying to find the corporate or even in Japan. Then we ALL can express our concerns & DISAPPOINTMENTS how they don't care on quality issues. If and when I do get an address...I will definitely be posting it here for us all. But, please don't hold your breath. Still trying.
COMMENT by on May 15, 2013
I will get that address for u guys n then what are we doing with it? We need an attorney to represent us.
COMMENT by on May 15, 2013
In this thread, I noted that one person was able to get their dealer to replace the dash with the owner paying only $300.00. I would like to know why that dealer was able to step up to the plate while mine said "the engine runs great, doesn't it?"!!!! Did the dealer with a conscience pay that out of pocket??
COMMENT by on May 15, 2013
Maybe this persons' car was still under warranty or had paid for the extended warranty? On the other note...getting an attorney first, I was thinking if they receive lots of letters of complaints first...if they might do a recall first (maybe fat chance). But then getting a Law Office to represent will see we exhausted efforts on our part.
COMMENT by on May 16, 2013
At this point, I think I'm just going down to the Honda dealer and buying a new vehicle. Sad, because I really love my Avalon and have had absolutely zero issues other than the dash. Unfortunately, seeing that cracked mess every time I get into the vehicle ruins it for me...
COMMENT by on May 16, 2013
Toyota USA Corporate Office Headquarters 19001 S. Western Ave. Torrance, CA 90501 USA Corporate Phone Number: 1-310-468-4000 Fax Number: 1-310-468-7800 Customer Service Number: 1-800-331-4331 http://www.toyota.com/support/#!/app/ask
COMMENT by on May 30, 2013
Thanks for your post! Indeed Toyota has dropped the ball on this one. I've owned three Toyota's and should they fail to rectify this issue then I'll purchase a Subaru Forrester rather than a Rav 4
COMMENT by on May 30, 2013
A friend of mine that works for HONDA knows a person at Toyota, & has referred me to see this one person (servicing). Don't know if anything will come out of this appt on 6/17, but will keep Repair Pal posted.
COMMENT by on May 31, 2013
Thank you. That will be helpful. I spoke to one attorney but he will not be taking the case. I'm still looking for someone to represent us. This is not fair.
COMMENT by on May 31, 2013
I wonder, what will it take for an attorney to take this case or even look at the issue. Could be Toyota's a huge Corp. and we'd need "thousands" of complaints.
COMMENT by on May 31, 2013
Yes, for an attorney to take on case against a giant corp. They need to have a lot to go on.
COMMENT by on July 06, 2013
I was referred to a specific person at the Toyota Service Dept. by a person that works for "Honda." My friend from Honda was really bothered when he saw all the cracking above the glove compartment. Made/went to my appt. The guy took a pic of the cracks & odometer. Called me about 3 days later & told me Toyota will replace the dash at no charge. I had to ask him to repeat that & they will have a loaner, cause they need two days. He said they're seeing more & more of this and their instructions are to take pics & send in..I'm guessing to the corp. office? Not sure. I informed this lady who works at a body/fender shop, as she had the same problem w/her Avalon (garage kept). She did have it replaced, but she had to pay for the labor. I think her Avalon was a little older (more mileage), but she was satisfied. She said labor cost was about $450. Make the appt w/your Toyota service dealer to show damages. This won't be a recall as it's not a vehicle operating hazzard.
COMMENT by on August 15, 2013
Who is this specific person at the Toyota Service Dept?
ANSWER by on July 06, 2013
I am also having crackes appearing. I have alawys felt that toyota had a good product. I am not sure of this any more and would not suggest to anyone to buy this product. When sales start to suffer then a change will occur from the cental office.
ANSWER by on July 07, 2013
I have been driving Toyota products since 1979. This is the first time I have ever had a crack on the dashboard. I have kept good care of my Solara to no avail. The D/B looks like crap.
COMMENT by on July 15, 2013
Same problem here. 2004 Solara SLE. Cracks in dashboard. Had a '95 Camry (brand new), kept it until '05 when I got the '04 Solara. '95 Camry interior/dash was perfect when I traded it in, and the exterior (white) was pretty darned good looking to for a 10+ yr old car with 118K miles. With the '04 Solara, I will say other than cracks in dash, the car has held up very well mechanically - same with the '95 Camry.
COMMENT by on August 09, 2013
I AM SURPRISED BY THE FRUSTRATION EXHIBITED BY THOSE WITH DETERIORATING DASHBOARDS. I,TOO,HAD THE DASH PROBLEM AND FOUND THIS WEBSITE WRESTLING WITH A SOLUTION. I WENT TO SOMEONE I KNOW AT A LOCAL BODY SHOP ONLY TO BE TOLD THAT HE ALSO HAS THIS PROBLEM WITH A LATE MODEL INFINITY. I WENT TO MY TOYOTA DEALER AND HE CLAIMED IT TO BE A COMMON PROBLM.THIS WAS 7/29. I PICKED UP MY '05 AVALON FROM THE DEALER TODAY,WITH A NEW DASH FOR $600 OUT OF MY POCKET. HE TOLD ME THAT LOW MILEAGE COUPLED WITH A SERVICE RECORD WITH THE DEALERSHIP SEALED THE DEAL. INCIDENTALY,THE $600 COULD BE RECOUPED BY SALE OR TRADE ACCORDING TO KBB. TALK,I SAY TALK,TO YOUR DEALER,THEY KNOW WHAT'S GOING ON!!!!
ANSWER by on July 22, 2013
I am experiencing the same with my garage kept '05 Avalon Limited. I first noticed about 1 year ago after mechanic pulled interior air filter,I thought it had been sliced,but has worsened until the whole dash is affected. I was considering trading to a Lexus E350,the only new luxury model with all the bells and whistles of the Avalon Limited. I know Lexus will discount for the condition,ironically being Toyota. I am now reconsidering my choice.
COMMENT by on July 29, 2013
I have a Toyota 2007 Solara Convertible and cracks in the dashboard... just joining the group. Will either replace it or get a cover.
COMMENT by on July 29, 2013
i went for a cover. a nice one was about $50 as opposed to $2-3,000 to replace dash.
COMMENT by on July 30, 2013
UPDATE:TALKED TO SERVICE REP AT TOYOTA DEALER. HE LOOKED AT, CAR FILED REPORT WITH TOYOTA,KNOWS PROBLEM IS WIDESPREAD AND INDICATED TOYOTA WILL MAKE SOME ADJUSTMENT (?),AND WILL GET BACK TO ME IN JUST A FEW DAYS.MEANTIME,I TOOK CAR TO TRUSTED LOCAL BODY SHOP,OWNER COULD DO NOTHING FOR ME BUT SENT ME TO UPHOLSTERY REPAIR SHOP RECCOMENDED TO HIM. HE ASKED ME TO LET HIM KNOW OUTCOME AS HE OWNS AN INFINITY WITH THE SAME PROBLEM. HE CLAIMS THAT ALL JAPANESE AUTO MAKERS USING THE SAME VINYL VENDOR ARE HAVING THIS PROBLEM.I ADVISE,AT LEAST,TALKING TO YOUR DEALER TO GET THE BALL ROLLING! WE SHOULD ALSO BE TALKING TO AUTO MAGS. AND CONSUMER REPORTS,LOOKS LIKE THERE ARE A LOT OF US,AND NOT JUST TOYOTA.
COMMENT by on August 09, 2013
08 Avalon Limited - Toyota just replaced my dash a couple days ago. They took a pic of the cracks & the odometer & got back to me in a couple of days. When I picked up the car I asked if I had a warranty on this replaced dash, and he said one year (unlimited miles). I asked if this replaced dash is a better quality...he said it's a new vendor making the part. I truly didn't know that there are different vendors making different parts for Toyota. Hang in there...wait for your call.
COMMENT by on August 13, 2013
My family has always bought and will continue to buy Toyotas/Lexus. My 2006 Avalon's dashboard looks like a road map. It started over a year ago and the cracks are now everywhere. I hate looking at it everyday when I drive and it's too expensive to replace it. No one else in my friends, family or acquaintances have this problem and are all surprised since we love the Toyota name. Any suggestions as to what to do? Any recalls I am not aware off? Please advise. thanks
COMMENT by on August 13, 2013
Toyota does not want to recognize the problem we need an attorney to represent us I have an all sick so Laura needs cracked so bad that it's disgusting we all should do something I called the Toyota headquarters and they will not help we need an attorney
COMMENT by on August 15, 2013
TOYOTA WILL ANSWER THIS PROBLEM. I HAVE POSTED SEVERAL ANSWERS,REPORTING REPLACEMENT,BUT THE FORMAT OF THIS SITE MEANS THAT YOU HAVE TO SEARCH ALL ANSWERS. IAM STILL TRYING TO FIGURE HOW TO USE THIS SITE.BUT THE ANSWERS ARE HERE. LOOK FOR "DUFAY"
COMMENT by on August 15, 2013
it would be much easier to fing new posts if evryone who posts on this site does so by replying to the last post on the page.
COMMENT by on August 15, 2013
Wish I had said that!
COMMENT by on August 16, 2013
What number are you all calling to get the repairs done? Mine is soo bad, its a shame.
COMMENT by on August 16, 2013
I just talked to service manager and service director at my dealership,took about 8 days and they had a new dash in stock.
COMMENT by on August 16, 2013
I just talked to service manager and service director at my dealership,took about 8 days and they had a new dash in stock.
ANSWER by on August 25, 2013
I have a Toyota 2007 Solara and have the same problem... I got stonewalled by the Toyota customer service saying I was out of warranty. The dealership also said I was out of warranty and it was up to Toyota. Only 49,000 miles plus. My cost would be over $2000. Figured I could do better on my own. Being a computer nut, researched the problem. Found the answer: Fill the cracks with Bondo. Sand to be smooth. Buy SEM 39853 (texture) spray locally or call SEM (800 228 6855) to find a local retailer. Get the trim number from the door jam and then get the color spray formula 830-750-7931 from Vinyl Pro and they will make up a spray to match the dashboard. It will look like new.
COMMENT by on September 05, 2013
YEA! I knew in this day of technology someone would come up with a "viable," and if done correctly, undetectable manner of repair. It will take time but worth it. If for no other reason, so that I'm not put in a bad mood every time I get into my car! Thank you very much.
COMMENT by on October 18, 2013
I have a 2005 Solara SLE, same dash cracking problem. 20 K miles/So. Florida rig. Cracks started at 10K miles. Looks like a definite quality control issue but good luck getting Toyota to take care of it - nothing but stonewalling there. I have looked at several other Toyota cars in my area with the same problem, so it is not just me. Thought it was something I did but not after reading all the posts here. Car garaged since day one, no sun or used car cover if outside. Dealer said $ 2K + to repair, yeah right. Last Toyota product I will ever buy, it is made in the US, what do you expect? Toyota quality is mediocre at best, not worth the $ I paid for this car new. Only real option is 1) a dash cover like I did (Auto Anything), not ideal but can't see most of cracks too easily, 2) pay for new/used dash + install, 3) get creative = Bondo, etc., 4) sue Toyota, or 5) live with it. Bondo the dash??? I will talk that idea over with a body shop owner I trust, he will probably laugh at me but who knows. I saw several sites online that do vinyl type repairs in same manner as the Bondo option but results unknown. No more Toyota products for me, pure junk.
COMMENT by on December 10, 2013
I have a 2005 Solara. Same thing happening to the dashboard. The dealership said Toyota would not repair it. Thanks for your idea. will try it.
ANSWER by on January 03, 2014
I own a 2004 4Runner and a 2008 Sienna. All well-maintained and garage kept. The dashboard cracks started happening to my 4Runner on its 4th year. Dealer said out of warranty so I just learned to live with it. Now, for the past year, it's been happening to the Sienna, but I'm fighting it!! How can this happen to $30K+ cars?! I'm waiting on a response from Toyota and I will try my dealer. If I get no acceptable action from Toyota, they will lose me as a customer forever, and I will engage in a social media battle against them. They've been hurting on quality for the last couple of years, so I don't get how Toyota management does not have the vision to assist with the issue and hold on to customer loyalty.
COMMENT by on January 03, 2014
likewise, no more toyotas for me and i'll badmouth them to anyone who asks. good luck with some response. best my dealer would do is replace dash for about two grand. maybe a face book page would be a help?
COMMENT by on January 30, 2014
Own a 2006 Solara SLE. The car's tan leather interior looks like new, BUT dash is loaded with cracks. My dealer Earl Stewart in Florida says call customer care It appears Toyota has no real interest in taking responsibility to correct a problem they allowed to occur by using defective materials when they constructed the dashboards of these cars. Since my car is in great condition (except for the dashboard) whenever people comment on it's exterior looks,I mention the dashboard problem,how widespread it is and Toyota's disinterest in at least helping their customers resolve it, SPREAD THE WORD,Things like this have a way of snowballing,which could result in a negative impact in future Toyota sales.
COMMENT by on February 01, 2014
Amen
COMMENT by on February 21, 2014
I own a 2006 Solara with cracks all over the dash and glove box. Garaged and well cared for. Just posted on the Toyota FB page! Lets see what happens. If there's a class action suit I would surely participate. I have only found one for the rear deck that destroyed speakers. My loyalty to Toyota is pretty much done at this point. The dealer will replace my dash for 800.00.
COMMENT by on February 21, 2014
agree with all you've posted except my dealer wanted over $2000 to repair.
ANSWER by on March 14, 2014
I have the same problem. Please contact me at clenney@comcast.net
COMMENT by on March 15, 2014
please add new comments to the bottom of the blog. otherwise they are nearly impossible to find.
COMMENT by on April 07, 2014
Happy to report that I picked up my 06 Solara with a brand new CRACK FREE dash today from my Toyota Dealer. Cost me $623 and worth every penny not to look at that SEA of cracks anymore. IT all Started by calling Toyota's customer care center. I explained The problem from my point of view as being a widespread classic case of a defective product that Toyota as a responsible manufacturer needs to address.Also the large amount of internet posts probably represent only a fraction of the total problem Being a "Loyal" Toyota customer (4 Lexus & 3 Toyota's)and having a Good Dealer I think helped get the job done.
COMMENT by on April 08, 2014
congratulations, blkbrd.
COMMENT by on April 26, 2014
I have a 2006 Solara SLE convertable with 11K miles , always garage kept and hardly drive it, in perfect condition except cracks and now dashboard gets wet and sticky when in sun. If all of you post to Toyota FB page over and over we will get results
COMMENT by on April 26, 2014
I have a 2008 well-cared-for Avalon Ltd. My wife just noticed two cracks just above the glove box. From everything I've read on this forum, this is a manufacturer defect and these splits will be spreading fast. Two years ago another widespread manufacturer defect affecting my Avalon (headlight housing problem) netted me a mere $250 service gift card from Toyota for a $2,500 repair. As serious as that problem was, sometimes causing the headlamps to explode, Toyota would not issue a recall and foisted the repair bill on to its customers. In the past I often spoke with pride about how great a deal a Toyota Avalon is when compared to other luxury cars. Without the support of adequate customer service, especially in resolving issues that involve blatant manufacturing defects, everything else is nullified. I recently broke my Toyota buying trend by purchasing a VW Touareg, and I've never looked back.
COMMENT by on May 01, 2014
Canned Toyota response Thank you for contacting Toyota Motor Sales, U.S.A., Inc. I apologize for your concern regarding the dashboard of your 2006 Camry SE V6. We are unable to weigh the legitimacy of the information found during your online research, as the details of the individual concerns are not known to us. For that reason we encourage you to contact our office regarding your Toyota vehicle, sales, or service experience so that it can be fully addressed, and any trends identified. We rely on the technical expertise of Toyota dealers. Toyota dealers’ technicians are specialized in the diagnosis and repair of Toyota vehicles. They are provided with extensive training and have access to state of the art equipment to help in the accurate diagnosis of your vehicle.
COMMENT by on February 02, 2015
Count me in also on this 1. Why should I pay $600 to repair this when it's a manufacturing defect? My 2006 Solara SLE garage kept all its life. It's been cracked for 2 years now. It just got progressively worse. Looks awful.
ANSWER by on June 05, 2014
The cracks in my 2007 Sienna started showing up when the car was about 2 yrs old. I would report it to the dealer each time I took it in for service but they blamed it on whatever I used to clean it or the sun. At work I park in a covered garage, so the sun could not be the culprit. I never used any harsh chemicals to clean it. The dashboard feels sticky to the touch.
ANSWER by on June 30, 2014
Hello, I rarely drive my 2008 Avalon and it stays in my garage. I took it out the other day and noticed a crack below the glove box. I took it too PB Toyota and was told not a recall item and they would take a picture and send to Toyota to see if they would cover it to be fixed. Meanwhile I have been on line to find quite a few complaints for same issue. Does anyone have an address or phone number to call to talk to someone at Toyota? Thank you
COMMENT by on June 30, 2014
Phone/Fax Phone Fax not sure that it will do you any good, but good luck. Phone: 800-331-4331Fax: 310-468-7814 M-F 5:00 am - 6:00 pm PT Sat 7:00 am - 4:00 pm PT
ANSWER by on July 07, 2014
I have a 2006 Solara Convertible that has been garaged since day one. I detail it inside and out and I'm shocked that I don't know the exact date of cracks appearing on my dash on either side of the air vents. I live in Florida and freezing and thawing are not really an issue. Is there a class action law suit in progress right now? I would love to be involved. Toyota has contacted me numerous times to buy back my car, I would just like them to fix the cracks.
COMMENT by on July 07, 2014
bonnie p, i live in florida, too, and have an '05 solara convertible, garaged 90% of the time. so far there is no class action suit that i'm aware of and toyota won't do jack. if you are in good wiith yur toyota dealer they have teh option to cut you a deal to replace the dash. best i can tell, there is no repair. i've got a cover on my dash but it only covers some of the cracks which haave now started to apear above my glove box as well.
COMMENT by on July 25, 2014
I have a 2005 Solara convertible with 33k. Same problem. Always garage kept. Just called Toyota Customer Care #. They said they would not cover any cost to repair or replace. Lawsuit only real remedy.
COMMENT by on July 25, 2014
my dealer's service rep's latest offer ; replace dash for just over $2ooo. Invest that money on a 9+ year old car? I don't think so.
COMMENT by on January 28, 2015
Just called my dealer here in Hawaii re my 2006 Solara dashboard cracks, and was told to look out for a "Warranty Enhancement Notice" coming from Toyota in May of this year. No further info on this yet - just to bring that notice into the Dealer. Will just have to wait and see!!
COMMENT by on January 28, 2015
I got my letter two weeks ago for dashboard and side panel replacement. They are currently making the parts and will call me when they are available. Yippee!
COMMENT by on March 29, 2015
Wanted to know about the letter you received regarding the cracked dash? Do I need to to call customer service and complain? I own a 2005 avalon in excellent condition except my whole dashboard is cracking like crazy and thought it was only mine.
COMMENT by on March 29, 2015
Yes, Avalons from 2005-2010 are included in the Warranty Enhancement Notification. I bugged my dealership and then I called Toyota directly (800-331-4331) to complain and find out what they can do for me as I have always had service on my Solara done at a Toyota dealership. They told me they could replace my dash for $800. I told them that I had no intention of paying for their manufacture defect and if they wanted me as a continued customer (this is my second Solara, first was a 1999) they will fix their mistake. I told them at that time that I would work with this on line group to force them to fix it. My dealership told me there was some buzz about a recall and to hold on for a little while to see if it come out. Think I got my notification in November. Contact Toyota to get yours.