The Remote Keyless Entry System May Not Work intermittently on Dodge Journey

The remote keyless entry system may not work intermittently. Our technicians suggest upgrading the software in the wireless ignition node (WIN) to correct this concern.

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Average mileage: 56,319 (4,500–150,000)
6 model years affected: 2009, 2010, 2011, 2012, more2013, 2014
108 people reported this problem
72 people shared problem details
2010 Dodge Journey36,000
Keyfob works intermittantly, whether trying to unlock, lock or use the remote start. Also starting to have intermittent issues with it not starting! Dealer suggested firmware update, but that did nothing to help. Also, it's not the keyfob battery, already replace that with a brand new battery (in both keyfob's) with no change!
2010 Dodge Journey59,900
Car will not start and gets a "bad key" reading.
I keep getting key not detected and vehicle will not start
2009 Dodge Journey116,000
Incident 1. Key FOB won't open car. Took out spare key, unlocked door, alarm goes off, get in car, shut door, FOB in ignition, turn, car starts, alarm stops. Incident 2. Get in car, put FOB in ignition, turn, no power, no dash gauges, and car does not start, can not put into neutral. Take FOB out, use it to lock door, then unlock door while sitting in car, put FOB back in ignition, turn, car starts. Incident 3. Get into car, put FOB in, turn key, all dash lights work, get a click sound, no start. Put car into neutral, car starts. What a journey in a journey!
2012 Dodge Journey40,000
I get the "key not detected" message a lot. Also get stuck outside my car a lot which is very annoying. I have changed the battery, that isn't the problem.
2013 Dodge Journey6,500
keyless will not start vehicle, what do i need to do
2012 Dodge Journey25,000
Remote Key will not open back and the unlock button will not open back. Also sometimes no doors will open and other times the doors will not lock.
2009 Dodge Journey88,000
sometimes the car won't start,when you turn the key it won't start. Then there are days when I have no problem starting. I was wondering if it could be either the starter or the WIN module. I have been able to put the car in gear without starting and start it. there are also weird things happening, sometimes the window won't respond but if I turn the car off and then on again, its back to normal. Sometimes the panic button will go off when I am pressing the door open button. Sometimes when the car won't start i tap the gear stick and it starts. The battery up until recently maintained its power throughout all of the bad starts, now it has a reading of weak battery. I also hear a click behind the ignition (where the key goes). This has been going on for about one year. It seems to be getting worse. I have not had it fixed yet. I can't afford to get the starter and WIN module replaced.
2010 Dodge Journey30,000
having lots of trouble using the key fob to open my car. I have to push and push the button before I finally get the car unlocked. Dealship told me nothing was wrong. I beg to disagree. It wasnt them standing in the rain with the grandkids waiting for the stupid car to unlock.
One remote does not work. changed battery. No effect.
2010 Dodge Journey60,000
intermittent issues with remote (start/lock / unlock )
"BAD KEY" message, car will not start. Called the dealer regarding the issue. They suggestion I bring car in (tow it). The Diagnosed cost ($100), towing fee($75), the service tech said no more than $500 at most, depending on the diagnose. No resolution at this time.
2012 Dodge Journey79,500
Key fob works when it wants to most of the time not have to keep pushing unlock and lock to get the vehicle to start. I have also changed the battery at least twice.
2012 Dodge Journey46,000
Intermittently will not not start (cannot find key).
2010 Dodge Journey36,000
It is not fixed. I have had this car for 5+ years. No one has yet to fix the problem. The dealership tried several times to no avail. There need to be a recall
2010 Dodge Journey64,000
Key fob doesnt always unlock doors, ignition start fails
Same issue as everyone on here. Went in for recall on key fob and they replaced and the said my shifter cable was bad and replaced that for $600. Worked great for a few weeks then started acting up where would not start occasionally but if I let it sit for about an hour it would start,by hen eventually and your became 3 hours and now it takes days before it will restart. Battery is good, tested all delays in the starter chain and still nothing. Not the starter cause when it gets the juice it starts right up. Anyone ever figure out a fix to this?
2010 Dodge Journey35,000
Several times would not start (bought brand new)Performance Dodge could not find any codes for it. Took it other places, same result. Finally agreed for dealer to replace "control module" on dash to the tune of $536. 7 weeks later, same problem. Tow truck driver wiggled wire by starter and it worked. Had to have it towed 2 times so far for the starting issue, plus paid for rental car. the starting issue is not fixed, but I will always have to have a passenger or nice stranger to help me wiggle the wire or turn the ignition! Brake caliper stuck, almost started fire. That was another tow to the dealer to be fixed. High beam head lights come on by themselves and flashed off and on. Dealer had never heard of that issue, I finally hit the end of the control lever, and it hasn't been an issue so far. My 2nd key fob seldom works on the locks. None of the issues have been resolved<(except maybe the brakes, but I doubt it!)
2009 Dodge Journey100,000
Car it shows a Bad key
Called dodge recall scheduled appointment to have win replaced for free & they gave me 2 new thobs..... 20$ to update sytem
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