Key Stuck in Ignition Lock Cylinder on Chevrolet Impala

Problem Description and Possible Solution

The automatic transmission shifter may fail, or a wire may break near the shifter causing the ignition key to become stuck in the ignition lock cylinder.

Problem Data
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Average mileage: 90,965 (7,000–248,000)
16 model years affected: 2000, 2001, 2002, 2003, more2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2016
307 people reported this problem
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Viewing 1 - 20 of 200 comments
If it is a floor shift models it is a broken wire on the solenoid on the right lower of the shifter. Take the console out by unsnapping the trim from around the shifter and removing it. Next take out the screws (7mm, 2 of them on either side of the shifter) and there are 4 more of the same size inside the cubby in the console, exposed by lifting tthe cubby lid, emptying the crap out of it and lifting the felt up. Take all of the screws out and then move the shifter to the 1st gear position and remove a phillips head screw on the front of the shifter to remove the shift handle. Now lift out the console. You will more than likely see the broken wire when you look at the lower right side of the shifter close to the floor. Repair this connection by cutting all 4 wires leading to the harness plug and splicing 4 extra inches of wire to each and also repair the connection that broke out of the harness plug. The only option I found was to buy a fuel pump wire harness repair kit to get the connecters needed. The problem is that GM did not put enough slack in the wires leading to the shift interlock solenoid and when repeated drive to park shifting is done will stress this connection. Sometimes it will make it not disengage the shift interlock solenoid and you can not get it into drive from park, other times it breaks the wire for the key release. This should fix your problems, otherwise you have a problem with the BCM. SHould save you all a ton of GM service department spending. Thank you for following
I have had this happen for the 2nd time now in about 1 1/2years. The key will get stuck in the ignition and won't disengage or turn the car off all the way. First time it happened it was still under I am waiting to hear from the dealer to see how much this is going to cost me. I did remind them that this is the 2nd time I have had to have my car towed to them and have this issue addressed. There should definitely be a recall on this problem...I plan on contacting GM and asking why there isn't.
My key is stuck in the ignition. It turns back to the accessory mode but not all the way off. My car starts and shift gears perfectly fine. Now I am forced to disconnect my battery when I park my car to keep my battery from dying. I don't have the prolem fixed yet because I don't have the money. Once I get it fixed I will report back on what was done and why the problem happened to begin with.

And this did not gradually happen, but it happened all of a sudden with no warning.

UPDATE: I removed the covering to the shift console and uncovered a disconnected yellow wire. Once I pushed this wire back into the shift solenoid I heard a click....then I was able to turn the key into the off position and remove it. I just don't know how t properly secure this wire. So once I replaced everything and reassembled the center console I started the car and went from park to drive and low and behold it happened again because the wire wasn't secure. But at least I know what's wrong now.


When my yellow wire (the one that releases the key) popped out I had got
it to stay in and that worked for a few months with no problems. But recently I
went to the store everything was fine. Started the car and I couldn't shift it out of
park. Then I notice the key wouldn't come out either. Long system short, purple
(the one that help shifts car out of park) and yellow wire were broken.
I went to a junkyard and found a wire connector on a trashed grand price cost
Cost me 2 bucks and made sure i left about 6 inches of wire on there. Cut wires removed
shift connector from my car, spliced wires together, covered with electrical tape,
and it works like new again. Total cost 4 bucks!!!! 2 for the connector and 2 for
the tape. Dealership wanted to charge me $486
My key is stuck in the ignition of my 2006 Impala. The first few times I was able to shift the car out of gear and back to park, while turning the key back and forth and the key would release. Now the key is stuck and will not come out of the ignition
The shift lock solenoid is located under the center console, there are 5 wires and they break because using the shifting lever wears the wires in two. (like taking a piece of bailing wire and twisting it until it breaks). Each one of the wires operate different functions, like the black one lets you take the lever out of park after pressing the brake pedal, the purple and white one lets you turn of the ignition key off and take the key out, and so forth. They will all break sooner or later. I contacted Hudiburg Chevrolet in Midwest City, Oklahoma and they gave me a number to call to report this problem 1-800-222-1020, talked to Bryan. He informed me that there was not anything that I could do except generate a Reference Number 71-1038682020 also if I could get the dealer to say that it was General Motors fault maybe I would not have to pay the dealer for the diagnosis. Called Hudiburg back 800-974-0706, was told that's not likely to happen. This is at the least a Safety Problem, because it affects the ability to secure the vehicle. Hopefully enough people report this "PROBLEM" and GM will issue a "RECALL". Look at entry Report #12 on this web site
UPDATE: GM called me back today (02/15/2012) gave me a direct number to Bryan 866-790-5600 EX-32779 and also wanted to have me contact They wanted met to contact the dealer again about making the diagnosis as to a fault by GM design. will keep you updated.
My 2007 Chevy Impala will not release my key... It will turn to position b but not to the off position to release the key. It will shift to all gear positions and drives but just won't turn completely off to take the key out.
Shifter is stuck in park, took it to a dealer they said they fixed the wires but i don't think they replace the entire solenoid like they should have. How can we as GM car owners push them to make this a recall.
gear shift was stuck then key got stuck in ignition won't start, all electrical stuff (radio, lights, etc) stays on
key syuck in ignition,WILL NOT turn to off,shift WILL NOT shift out of park and WILL NOT START...EEWWWW
My key is stuck in the ignition and will not come out. I can not turn it off completely. The first few times I was able to wiggle the key back and forth and tapp on the shifter. Now it is stuck! Is there a recall on this?

UPDATE!!! There was a BROKEN WIRE in the shifter console on the floor. My husband was able to fix it and save us $595.00 that the dealership was going to charge!!!
I put my car in park and tried to turn the key but it wont turn all the way and the key won't come out. It starts just fine and goes into gear but i just can't shut it off.
This is a serious problem and happens out of nowhere.
A SPECIAL THANK YOU TO tiphani27 for the UPDATE posts. My problem was resolved by doing exactly what she said!
Same issue. Car would not shift out of park. Once that wire was repaired, shifter will work fine, but cannot get the key out of the switch and the ignition will not go into the full off position. It's stuck in acc mode and drains the battery.
UPDATE: After double checking the wiring, I was still unable to remove the key. I noticed by chance that my sunroof didn't work. I checked the fuse and it was fine. I then checked the RAP fuse under the dash and discovered the fuse was blown. This fuse is well hidden even though it is in the fuse box. Replaced the fuse and the sunroof started working AND the key now works as it should. Apparently working with the wiring blew the RAP fuse.
same thing key stuck in and radio and dach lights stay on
under the console on the right side the 4 wires move back and forth
everytime you shift from park to drive and they are the smallest crappy wires.
mine was the purple one this time, someone else on here was the yellow one.
if there is not enought wire hanging out you will have to push old one out and
buy a new connector.
It is a moving part, it needs to be tougher.
Same as others, key stuck in the second position. Can work the shifter and get a release for now. Just out of warranty! Pulled the console up and found a broken wire. Easy repair, but still disapointing
My key is stuck in the ignition. It will turn the car off but not off enough to turn everything off so I have to pop the hood & unplug my battery cable everywhere I go or else I have a dead battery. WHY IS THERE NO RECALL ON THIS? I HAVE YOUNG CHILDREN & THIS IS A REAL BIG PAIN! I WILL NEVER EVER BUY ANOTHER GM! First issue I had at 20000 miles was having to replace the steering rod. Nothing but problems since I bought it!!!!
My Impala suddenly wouldn't come out of park. I went out into internet land and found some possible reasons. My son came over and we took the entire cover off the shifter area and found a detached wire. Amazingly someone had posted a video on youtube on how to fix this. We bought a small part and regrouped the wires into it and voila...worked!!
Thank you to all the people who provided info on how to repair chevy impala key stuck in ignition. I was able to repair my buddy's 2010 Impala so I thought I would help the next owner of a impala with the same problem. I was able to buy the new pins for the connector at the parts house for less then a $1 BWD Brand GM PINS PN CT717. I also added 4 inches of wire using butt splices. good luck
I took it to ALL AMERICAN CHEVROLET in Lubbock, TX _ they said there was a recall on it but they had no parts, made me an appointment for 2 weeks later, said tip just leave it in the ignition because it wouldn't hurt anything. Showed me how to lock it with the key pod. Keep in mind these are supposed to be ASE CERTIFIED GM MECHANICS: they should have known that leaving ANY VEHICLE WITH THE KEY IN THE ACCESSORY POSITION WOULD RUN DOWN THE BATTERY! They also told me that even though they set me an appointment to repair this issue, that I would still need to call EVERYDAY or they might give my appointment to someone else! ??!!?
The most UNPROFESSIONAL, USELESS GROUP OF SO CALLED MECHANICS I'VE EVER MET. GM should seriously consider replacing those men. Chevrolet owners expect them to know what they're doing and they clearly don't. Final answer? My key is still stuck a eellllllllllllllllllllllllllllllllllllllllllllllllllllll later, I have to disconnect my battery every night, and I will NEVER buy another Impala or recommend that anyone else does either. I'll probably go with a foreign maker after this fiasco!