Problem Reports

Driver door lock stopped working under factory warranty and dealer replaced. Now out of factory warranty and the other 3 door locks not working.

First the front passenger and eventually all automatic door looks stopped responding. If you look out there, it is a known problem with the Avalanche at least for certain model years. Basically the parts inside your door wear out prematurely. I think it was an actuator or something like that but not sure. Anyway, negotiated with the dealership as I felt this was ridiculous to have door locks fail at 75K. I made a point that I had a vehicle twice it's age without any such issue and didn't view it as 'normal wear and tear'. The dealership was responsive and contacted the factory where it was produced. They agreed to cover the 1000K repair for four doors if I would pony up $100. While I didn't feel I should really have to pay anything, I felt they were trying to work with me and my money would show I was serious and willing to work with them as well. The dealership service department replaced the units in the doors and after some fiddling, they work fine now for many months. I do have an issue with the driver side lock where the plastic will pop off occasionally, but it appears that at a some point prior or during the repair part of the plastic cracked. It is a minor annoyance and happens rarely. Sharing in case it is happening to you too so we can track the defects on this truck. Overall, my vehicle is still wonderful and very happy with it.