Center Arm Rest Cup Holder May Break on Mercedes-Benz E320

The cup holder in the center console may break.

RepairPal Verified
Average mileage: 95,803 (20,000–229,000)
10 model years affected: 1997, 1998, 1999, 2000, more2001, 2003, 2004, 2005, 2006, 2007
112 people reported this problem
48 people shared problem details
Add me to the list of cup holders that are cheap or just poorly designed that decide not to pop up
Cup holder stuck down and won't come up.
My cup holder failed first under warranty and was replaced by MB. As soon as my warranty was up, the cup holder failed again. I removed the assemly, found poor designed plastic retaining tabs for the spring had broken. I replaced the spring retaining tabs with the thin metal piece (size of a letter return label) and reinstaller the cup holder. That was 2005, and even with lots of use and no special care in use.......never a problem.
Made of flimsy plastic. Bad design, sticks out and easy to bang into. In and out mechanism just stopped operating and cup holder got stuck in center console.
cup holder does not spring up or open ! very cheaply made !
cup holder broke. replaced it for $85
My cup holder got stuck for no reason. I just pull the whole unit out because I am not paying to get it fix. Cheaply made for sure.
not fixed yet, MB wants $130. Cup holder stuck in the open position
my pop up cup holder is broken. How do I order part to get repaired.
Bought a new cupholder from Poland on the web. Fits perfectly
cup holder broke will not flip up.
Don't let any debris fall into the cavity the cup holder rests in. It can jam the holder. In my case, this causes the spring to break. I was able to rig it so it worked again. Later the little gear that allows smooth deployment became loose and wouldn't let the holder deploy. I had to remove the assembly, push the gear down to get the holder to extend, then put the holder back in place while already extended. When the gear finally broke completely off, the cup holder began to work properly! :)
First noticed the cup holder would not pop up. When the dealer was able to fix it, I just left it in the open position to prevent the problem. Then it broke off completely and now I am getting it replaced.
The part that holds the cup broke. Holder cheap and flimsy. Not up to Mercedes quality.
cupholder broke, not fixed.
I was the 2nd owner of this car so not exactly sure when it happened.
unit stopped popping up. I removed and cleaned it a few times then the part of the plastic retainer for the spring broke and it was toast.
Mercedes replaced it free of charge.
Bought the car used with 36,000 miles and the cup holder broke shortly after I purchased the vehicle.
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