Center Arm Rest Cup Holder May Break on Mercedes-Benz E320

Problem Description and Possible Solution

The cup holder in the center console may break.

Problem Data
RepairPal Verified
Average mileage: 94,315 (20,000–229,000)
9 model years affected: 1997, 1998, 1999, 2000, more2001, 2002, 2003, 2004, 2005
118 people reported this problem
Viewing 1 - 20 of 52 comments
Cup holder stuck down and won't come up.
Add me to the list of cup holders that are cheap or just poorly designed that decide not to pop up
Made of flimsy plastic. Bad design, sticks out and easy to bang into.
In and out mechanism just stopped operating and cup holder got stuck in
center console.
My cup holder failed first under warranty and was replaced by MB. As soon as my warranty was up, the cup holder failed again. I removed the assemly, found poor designed plastic retaining tabs for the spring had broken. I replaced the spring retaining tabs with the thin metal piece (size of a letter return label) and reinstaller the cup holder. That was 2005, and even with lots of use and no special care in use.......never a problem.
cup holder does not spring up or open ! very cheaply made !
cup holder broke. replaced it for $85
My cup holder got stuck for no reason. I just pull the whole unit out because I am not paying to get it fix. Cheaply made for sure.
not fixed yet, MB wants $130. Cup holder stuck in the open position
my pop up cup holder is broken. How do I order part to get repaired.
The part that holds the cup broke. Holder cheap and flimsy. Not up to Mercedes quality.
Bought a new cupholder from Poland on the web. Fits perfectly
Cup hold plastic grip broke off. Is there a cheap replacement?
cup holder broke will not flip up.
Don't let any debris fall into the cavity the cup holder rests in. It can jam the holder. In my case, this causes the spring to break. I was able to rig it so it worked again. Later the little gear that allows smooth deployment became loose and wouldn't let the holder deploy. I had to remove the assembly, push the gear down to get the holder to extend, then put the holder back in place while already extended. When the gear finally broke completely off, the cup holder began to work properly! :)
I bought a replacement online for about $40. After 2 years it is now broken! Stupid plastic parts! Why use such cheap parts on such an expensive car?
cant closed the blasted thing. only had car 3 days. everything else is mint. this is aggravating to have this cheap flimsy part in an otherwise beautiful car. am going to try fix it myself i guess.
The center cup will not load up or down
Broken when I bought it. Previous owner spilled sugar drink in cup holder, seized the gears, which caused the flat coil spring to break. Tried to repair by making a spring but could match metal. Replaced with $45 unit, not OEM. Works great. Don't spill. But if you do spill, give it a wipe you lazy bast*rd.
First noticed the cup holder would not pop up. When the dealer was able to fix it, I just left it in the open position to prevent the problem. Then it broke off completely and now I am getting it replaced.
cupholder broke, not fixed.