Careful - Bluetooth system malfuntions on Volkswagen CC

Average mileage: 30,708 (5,000–67,000)
4 model years affected: 2010, 2012, 2013, 2014
13 people reported this problem
10 people shared problem details
Bluetooth system malfunctions regularly. I have attempted the firmware updates from the dealership but find that unplugging the device under the passenger seat and letting it sit for 30 seconds to a minute then plug back in, resets the system and gets everything back to normal.
2014 Volkswagen CC41,881
1st phone book wouldn't work then I stopped for fuel and the phone won't connect
2010 Volkswagen CC35,000
My Bluetooth worked fine when picked up from the dealer but now everyone I call says it echoes or sounds like I have all the windows down.
2010 Volkswagen CC40,000
iPhone 5s refuses to pair with the audio system despite seeing it and entering the correct pair code
2010 Volkswagen CC67,000
it has never connected to blue tooth from the day I got it at 29000 miles and it says sim card configure error with sims though it works fine in tablet or computer
2014 Volkswagen CC29,000
80% of times i had to connect it manually in order to pair my device. Today it stops working. It says connection not possible. You can't scan, you can't create a new user. Completely disfunctional.
2014 Volkswagen CC5,000
My wife makes calls from her car all the time for work, and the reason she traded in her old car for the Volkswagen CC was because it seemed (during test drives and calls) to have the best bluetooth capability. A few months after buying the CC the bluetooth is no better than her old car. People on the other end of phone calls state that when she makes or receives calls using her cell phone while it's hooked up to the hands-free bluetooth they hear an echo. They talk to her and then listen to themselves talk to her. It makes for a very uncomfortable phone call. The Volkswagen dealer said that the manufacturer is aware of the problem but don't yet have a solution.
2012 Volkswagen CC25,202
Bluetooth keeps losing connection. End call button doesnt work on steering wheel or dash panel period.
2010 Volkswagen CC5,000
Both wife and my iPhones will not connect automatically at times. Every time I tell the car Bluetooth to find the phone, it fails to connect. Only way I've found that helps is to go into the phones Bluetooth list and re-connect the phone to the car. Sometimes this doesn't work.
I can be in the middle of a call on my bluetooth through my car and the car will drop the call mid sentence at random. My phone still has the call on it and I have to wait for the car to reconnect itself. They have a very short list of compatible phones so if you buy one, make sure your phone is on the list! All this technology and they have a list of 20 phones! WHAT?
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