Should Acura absorb the whole bill?

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The transmission cooler fitting disintegrated which led to a busted radiator. Acura took some off the bill but the new radiator, etc... still came to 700 dollars. I'm a consumer advocate and a family member came to me to fight this; after all the car only has 42,000 miles on it. First I have to ask, is this something that can happen to cars in the northeast (acura points to salt on the ground in snowy weather)or did acura put something shoddy out and we should fight the bill? needless to say, he won't be buying an acura again. thanks!

cgurl in Westbury NY

Oct 14, 2013

4 Replies

Popular Answer

ProfessorGon Oct 14, 2013

Things do corrode in northern states. Factory warranty covered some of the cost, with car out of warranty? Would say your lucky they paid some. Yes a lot of corrosion after salt is put on the road to melt the ice.

cgurlon Oct 14, 2013

thanks so much. just never heard of something like that happening before....

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globalhelperon Oct 14, 2013

AGREE TOTALLY WITH #1 ANSWER

cgurlon Oct 14, 2013

thanks so much. just never heard of something like that happening before....

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pushrodon Oct 15, 2013

What about the neighbors 4 year old vehicle, is it rusted out or have any "disintegrated" parts? Just saying. After all it is a suv and one would figure it will be driven in the snow, even in the northeast! The transmission oil cooler FITTING and that's all that was affected, considering it's location and lack of exposure to the elements ? - BS!!

cgurlon Oct 16, 2013

thank you so much. great point.

pushrodon Oct 16, 2013

The negetive effects of driving on treated winter roads, only when it is snowing as they are not treated until, aren't nearly as damaging as some think if they have never done so and have not seen the actual results! I have!! 30+ years ago, before R&D & uncle sams mandates, it was worse but even back then when winters were much more severe, it took longer than 4 years to degrade a 'base' model vehicle. All of this is a moot point as i don't think Acura is going to do anything more. It is just the way I see it though!

cgurlon Oct 16, 2013

acura spoke to the salt on the ground rather than the snow specifically. I'm not very familiar with car stuff...and I just don't know what to think. I do, however, believe that any company needs to stand behind its product. You've certainly given me something to consider and I thank you for your continued attention to this matter!!! my best

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Reserveon Jan 20, 2014

The same thing happened to my 2008 RDX while driving on a high speed highway. Fortunately I was able to get over to the side before being hit by on coming traffic. The disturbing part of Acura's response was that there is "no way" to check on the condition of the radiator connector. A little online research shows that there is a mixture of metals on this connector - a stainless washer and an aluminum nut - a known invitation to corrosion. Is this a design flaw? Should there be a technical service bulletin issued? How often does this happen on the RDX and MDX models? These are questions I would like Acura to answer and will be pursuing.

cgurlon Jan 20, 2014

I'd love to know where you get on this. A whole bunch of us out here have been loyal to Acura and Honda. Because of the way we've been treated, we've jumped ship. Too many better companies. Too bad for Honda. No matter what some reports say, they've struggled re: market share. We and the folks we speak with will be a big part of diminished market share.

Reserveon Jan 20, 2014

Will report on progress

cgurlon Jan 20, 2014

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