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Recall 12V537000

The Steering Intermediate Shaft May Wear Resulting in Loss of Steering

Suspension & Steering, November 14, 2012
Affected Cars

RepairPal Expert Overview

Our Quick Take:

A portion of the shaft connecting the steering wheel to the steering rack may wear, causing looseness or possibly a complete loss of steering.

What Should You Do?

Toyota will notify owners of affected vehicles beginning in December of 2012. If you are experiencing looseness in the steering, or you don't receive notification and you feel you should have, please contact your Toyota dealer. It’s helpful to have your vehicle identification number (VIN) handy when you call.

Summary:

The affected vehicles have a steering intermediate extension shaft manufactured with metal splines that may have an insufficient hardness. Over time, the splines may wear and eventually fail resulting in a loss of steering ability, increasing the risk of a vehicle crash. Toyota dealers will inspect the extension shaft and replace if necessary. 

 

Original Recall from the NHTSA

Manufacturer's Report Date: November 14, 2012

NHTSA CAMPAIGN ID Number: 12V537000

NHTSA Action Number: N/A

Component: STEERING

Potential Number of Units Affected: 669,705

Summary: Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 5, 2003, through March 30, 2009. The affected vehicles have a steering intermediate extension shaft assembly built with metal splines that complete the connection from the steering wheel to the steering gear. These splines may have been manufactured with an insufficient hardness.

Consequence: Over time, the splines may wear and eventually fail resulting in a loss of steering ability, increasing the risk of a vehicle crash.

Remedy: Toyota will notify owners, and dealers will inspect the extension shaft and replace it if it is one with insufficient hardness, free of charge. The recall is expected to begin in December 2012. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

National Highway Traffic Safety Administration logo Recall data provided by the National Highway Traffic Safety Administration