Problem Description and Possible Solution
There have been reports of premature head gasket failure; an updated gasket design is available to correct this problem.
Average mileage: 69,914 (20,000–105,232)
Engines affected: 2.0L 4 Cylinder, 2.4L 4 Cylinder
15 people reported this problem
Dealership "supposedly" rectified this by replacing with a new engine multiple times. I am a single Mom and a few people got together to help us get a car....I am so grateful to have this opportunity to give us the ability to get where we need to go and home, as many times had to walk MILES, AND MILES, AND MILES, to do so, have been left stranded and just in bad situations. After a one day of driving off the lot, the "Check Engine" light was on, temperature of the car was high and oil light was on. I called immediately and was told to just keep driving the car, as it was because it was not driven for a LONG time. It seemed like it was a good solution as it is now 2014, and the car only had 59,000 miles (actually less).
A few days later, the problem did not get better, but worse, as the car was smoking and was flagged down by passengers in front of me to "Get out of the car, it's on Fire!!!" The Dealership had the car for months after this. Thankfully, the gave me a "loaner" car, but this went on for a couple months and only heard from them once or twice...they were working on it. After a couple of "so-called" engine replacements, who knows, what the real deal was, as I never received any repair statements, the car was ready to go ....no problems....come and pick it up.
I went to pick up the car, only to find it shaking and stalling everytime I stopped. I immediately bought it back to the dealership. A service representative ran a diagnostic test on it and told me the engine was misfiring and again was given a "loaner" car. All of which, again, I am thankful for, but the issue is that the dealership knew and KNOWS of our hardship situation and is not upfront about what is "Really going on...".
Again, a couple weeks go by, do not hear from ANYONE. One day I get a call regarding the loaner car, saying your car is ready, if I don't pick it up by such and such a date, she will report the car stolen. Are you kidding me?!?!?!!?....I called her back, as my daughter and I were out of town with family. She left a message back that if the car was not returned by Monday she would be contacting the police. Obviously, there is a MAJOR problem/problems going on here. However, I did not want to make any problems for anyone there, as they were all "more than happy to help!!!"
I bought the loaner car back before her deadline. First the car did not start...was told on the phone it was working perfect!!! They sent service people and the service manager out to jump it. Then they tell me it was out of gas. They jumped it, put gas in it, and told me now its perfect. As I get my daughter, situated and start the vehicle only and turn on the lights and find the windshield wipers go on. Turned on the windshield wipers and nothing. Turned on the radio and the windshield wipers went on. The young man outside the dealership said he did not want to be responsible for touching anything on the car and went inside to speak with the service manager. The Service Manager came outside, with a "deer in Headlights approach", did not know what to make of it. Again, I leave with a loaner car, was called again a few days later to return the car and no other loaner cars would be provided....along with THERE ARE NO ISSUES WITH THE CAR....RUNNING PERFECT!!!
This has been an on-going issue with the dealership....if I bought this car to inspection it would never pass!!! Not only do the windshield not work, the check engine light is on, the car constantly stalls, the A/C does not work, according to the last service tech a couple days ago, there was a component that was deliberately disconnected underneath to make that happen - he also said there is a leak in the a/c system (was not a surprise to the service manager). One other component I forgot to mention about the dealership - one girl (Customer Service Rep - actually had the audacity to call me and tell me to stop calling the service manager, he has received my numerous messages, and concluded with "that's what I get for buying a used car...you get what you get!!!...I don't want to know her issues with life, car, etc...no I don't!!! What kind of professionalism or customer service is that?!?!?!
As of today, I went back yet again, as I was unable to go to a job interview yesterday for the same reason. The car stalled completely and would not restart. The service tech said it was because of the component "deliberately disconnected" and he also got the a/c to work temporarily but there is a leak, not to expect it working long term. The windshield wipers still DO NOT WORK - the car needs electrical repair the dealership cannot provide, so they "subbed out" the work. The subcontractor straight out told me they cannot find a part to fix a car this old, yet the car dealership tells me, they are working on finding this part. The bottom line is the car is not drivable, can leave us stranded at any time, they know all this, yet send us/me on our way. They rarely return calls now and if so it's the "blow-off" approach.
I feel terrible about this whole scenario, the people who wanted to help us, contributed money, wanted to see us move forward....believe me I/we want to....feel like everyone was left to the feeling of "Good Luck to You, Better You Than Me, Frankly, I don't give a damn, but I'll play nice to you're face". I am starting a new job on Monday, and hope/pray this car will get us to and from, pray it won't rain (won't be stranded to pick up my child, get to work, etc as the windshield wipers don't work and we are in South FL).
It's been an EXPERIENCE...not over yet, as you never know what this may bring to fruition....
Safe and Happy Travels...