Mercury Mariner Hybrid Problem Report

Mercury Mariner Hybrid Coolant Pump on Hybrid May Fail and Cause CEL/Engine Shutdown

(49 reports)

The hybrid models have a coolant pump that cools control electronics. The pump can fail or spin slowly, which causes a Check Engine Light to illuminate and complete engine shut down.

Having the same problem. What I don't understand is why is it not giving me a wrench to tell me something is wrong. In fact, it is saying the opposite, that everything is working fine and as it should. I had cruise control on, it happened about 50 miles from home. Just surged a bit, then completely shut down and gave me the PULL OVER SAFELY NOW message. Each time it happened I stopped and shut it off and restarted it and it never gave me any indication there was a problem until I got back on the highway and it happened again. and again. I had it towed to a dealer where it is now. -
Coolant pump went out. Same issue with sudden shutdown and needing to pull over for a while. Repair was $560 including a new bracket. The only problem I have ever had with 90k miles. I read this website before going to dealer, told them it was likely the coolant pump, and their diagnosis was exactly the same. Thanks! -
car completely shuts down while driving...have to pull over and restart...will go for awhile and then have to keep doing this...we thought we had bought bad gas -
Same as previous, Shut down on interstate with limited exits available. Very scary as we were a long way from home. Recall should take place, very dangerous if in the wrong place when it shuts down. We had just purchased the vehicle, so we had anther car following, A 2 hour rip took 9hrs and ended up driving home in the Prius to get truck and trailer to retrieve it on , arriving at 11:15 pm. This msgboard has been a big help, will also follow up with Ford -
Was driving on freeway, engine shut off with alert to "Pull Over Safely Now". Was able to restart the vehicle, but it shut off again. Had it towed to a Ford dealership and confirmed it was the hybrid mechanical pump for cooling the hybrid system. -
Thanks to all of you sharing your experiences. I too was having my vehicle shut off while driving. Would pull over and wait a couple of minutes and back on the road I was. Two minutes later it shuts off and tells me to pull over safely. No wrench or anything telling what the problem is. I too had it towed but to my house. The next day the wife used with no problems for the next two days. I then drove it and off it goes again. Made it home and left it alone. Got on this web site and read that the same problem occurred with my car. I bought the Coolant pump myself and replaced it ($182.00). Problem solved...for now. -
This same problem happened to my 2007 hybrid. Check engine light came on and engine quit. After pulling over the car was able to restart. We did this on backroads continually for our 80 mile drive home, the car ran a little less time after each restart. The coolant pump was replaced - I'm thinking it was in the $400 range. -
My mercury mariner hybrid stalls on the interstate. Just prior to the stall, the vehicle seems to lunge forward slightly, then the engine quits. We have to pull over and restart. One day this happened to me twice, within a few hours apart of each other. -
Engine shutdown suddenly on interstate at 70 mph. VERY dangerous and scary. Dealer replaced fan, but I was on vacation and the wait for parts and service used up time I had planned for other things. Other than this problem, vehicle has been reliable. -
this is the second time in less than a year . shuts engine down not safe on highways should have been a recall they all do it .what makes this coolant pump fail -
Complete shutdown on freeway with "pull over safely warning". Had to leave car 4.5 hours from home and complete trip in rental car. Will have to drive back and forth for a total of 9 hours to get truck back home... -
I had a problem with my coolant pump. Car was undrivable and part had to be replaced. -
Identical problem. In our case, just two weeks after purchasing the car, which passed a mechanic's check with flying colors. Dealer charged about $400 in parts and labor. Dealer says these cars (including Escape Hybrid) have been so trouble-free that this is their top problem. I had seen notice of a possible class-action suit. Delighted to see Ford's announcement of recall today, referring to a new, brushless pump -- ideally a real solution! -
Between 65 -70 mph the engine cuts off and a message pops upsaying pull over safely. I cannot believe they haven't issued a recall on this yet -
going 70 on the highway...truck surged...then engine cut out. told to safely pull over. no warning, no wrench. this should be a safety recall!!!! -
They replaced the coolant pump. Then 300 miles later same problem! -
Came to a stop light and when I went to step on the gas the car was completely shut off, and didn't move, and the Safely Pull Over indicator came on. I couldn't pull off the road because I was at a stop, but a guy came along and pushed me over to the side of the road. I turned the car off, then back on and nothing happened. I shut it off, waited a minute, then turned it on again, and it started, and I drove home. Taking the car in for a diagnostic. The guy that pushed my car said it had a burning smell. I couldn't smell it sitting in the car. I am sure it is the Coolant Pump, but will have it checked out. THERE SHOULD BE A RECALL ON THIS PROBLEM BEFORE ANYONE GETS KILLED ON THE ROAD!!!!!!!!!!!!!!! -
My engine shut down when I was driving and I lost the ability to steer or brake. The mechanics couldn't get the problem to happen again so they reset the computer and said it was probably ok to drive. -
shortly after purchasing used 2008 mariner it shut off on the frwy, "triangle w/!" went on but nothing else except "pull over safely now!" did so, turned car off then on & conteniued on my trip. months later it happened again then just last week it turned off several times during a very short trip. a day or two later with this pattern continued finally the "temperature indicator" lit & said "motor temp high!" took it to aamco had "motor electronic cooling system pump" replaced for $573.25! I will soon find out if its been fixed! -
ABS light on, ABS control unit cost $3340.00, labor $625.00. High motor temperature on/off then stop safely now, then engine dies, restart after a mile dies again and again... This is so dangerous in the highway without shoulder because there is no warning, you are running 65mph then drops to a slower speed suddenly, then the engine shut down and then gives you that message Stop safely now, where there's no place to stop. I will never follow this kind of vehicle on the road because it will create an accident. I replaced the thermostat and flush the radiator and now the coolant pump ($625.00), with this mileage, the hybrid battery will be next expense (8,000). Use some math, the expense exceed more than the value, therefore it goes to the junk yard. -
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