What is your question?
·
·
What is your question?
ON 09/22/2016 my 2013 Dodge RAM (the Model would not give me a truck option on this web site) 1500 Longhorn Laramie 4x4 (45,000 miles) would NOT SHUT OFF! I know that's different! It eventually shut itself off after running for over 20 mins. I called on my ASSIST button on my mirror and they told me I had to take it to the dealer. I had just had my 45,000 mile service done on it and had no other issues (ever) with this truck. I disconnected my travel trailer (I was starting my vacation to the mountains) and drove to the dealer after calling them to tell them I was on my way. Upon arrival the truck shut down immediately (amazing right). The service advisor wanted to charge me just to look at it. I flatly refused and informed him that I just had the truck in for service and they must had broken something. He got the Service Manager who came out with his tablet and did a quick diagnostic and said it was the PCM (Power Control Module). He told me if there were no other problems to drive it to the mountains and continue to monitor it. He did not know how to stop it from running. I went on vacation and eventually had to take to a dealer up there who also said it was the PCM and they ordered the part (its under warranty) that would come in AFTER I got back home. I went home and while there the truck developed OTHER problems like not going above 12MPH and taking off in reverse. I had it towed to my hometown dealer who later said it was the PDC (Power Distribution Center) and that it was not under warranty. They have now gotten a new PDC ($700.00) installed and they now say the truck is still running "somewhat" but it needs the PCM...STILL. So what came 1st, the chicken or the egg? If the PCM was the initial culprit and caused the PDC to go bad...then I may get my dealer/warranty to cover the entire cost of this repair.
2 Replies
they are guessing at it,and don't know what is wrong with it,and will continue to replace parts not needed,and you get to foot the bill! the dealer is not the only Mechanic around that works on vehicles! i would find a good,local,independent,family owned repair shop with little overhead that won't rip you off like they are doing and stick with them! is your trucks warranty expired? have you researched your problem to see if any others are having the same or similar problems? i had an electrical problem on my truck a while back that was driving me crazy,so i started researching it and found that it was a very common problem on my truck..i found step by step instructions with pictures on how to fix it. it cost me .05 cents and a couple hours of my time to fix it,and it's still working fine now,that was around 30,000 miles ago! so,then i called the DEALER and told service manager what my truck was doing..he said,Yep it's a common problem on my year truck and there is NO fix for it?(i didn't tell em i already fixed it)! so,i said really,no fix,he said nope,gotta bring it in and they will fix it for $1200.00? i have been to that dealer a lot,but it was 40 years ago,and the reason i went there was to see my dad,because that's where he worked as a car salesman then!
I agree with stevieray1 .. I just wanted to know if anybody at this dealership ever mentioned an intermittently failing ignition *electrical* switch?? .. I believe the theory called "Occam's Razor''.. "All things being equal, the simplest solution tends to be the right one" .. When you hear the beating of hooves > think horses, not zebras! .. (Just saying.)