Toyota is now making the necessary refund for those who have already replaced their dash and replacing others under Customer Service Program ZE6. If you still have your Solara and haven't tried lately, give it a shot and visit your local Toyota dealership.
This was my experience this week after researching and following the dashboard issue for a while. I took our 2004 SLE Convertible in to our local dealer after calling the 800# to report and not getting any follow up. I was literally in the line awaiting a service rep longer than I was there to get scheduled for the dash replacement. The tech looked at the car and called over one of the managers. They disappeared for no more than five minutes and returned saying they had ordered the part and had a confirmed delivery date and I could come in next week for the replacement. I'm told it takes less than a day. My local dealer said they have done a number of Solara dash replacements this year. I'll follow up here with a report on the repair. Our 2004 is always garaged and in like new condition and I'm pretty particular about who does our repairs and the quality and customer service. Hoping to put this cracked dash issue in the rearview mirror. If you've had trouble in the past getting your dealership to help, definitely try again and mention Customer Service Program ZE6.
