I brought my car in to a repair shop, told them it was making a knocking noise, also had some new tires put on. They gave the car back with the new tires on it but still making the knocking noise. The car is now back at the shop for the knocking noise and suddenly they were able to identify whats causing the knocking noise. NOw I have to pay for another alignment because the struts are being replced. Im thinking they need to eat the cost of this second alignment for not finding this issue the first time. I paid for an alignment when the tires were changed. I need to know if this a get-over. Please advise.
RepairPal Certified shops can diagnose and repair your 2006 Saturn Ion. They provide transparent pricing with a minimum 12-month or 12,000-mile warranty on repairs and services.
1. Did you pay them to diagnose the noise on your first visit?
2. What did they say about the noise on your first visit?
3. I would ask the shop to perform a complimentary alignment after stating your situation. At our shop I would likely give you the alignment, there may be camber adjustments that need to be performed in which case should cost more than a standard toe alignment. It is a service they will need to re-perform which does take time so it is up to the facility to make the call, but if you are spending money to have them do the repairs they may be kind enough to throw in the alignment. Good luck--A
We have no idea of the exact details that took place here .. The vehicle must have needed an alignment so that was performed not knowing when/if this noise 'would' be found .. It is not unusual for these type of noises to be elusive one day then discovered/identified upon a later visit, perhaps due to weather conditions etc... Sit down with shop owner and calmly explain your situation, I'm sure an agreement can be reached!
