What is your question?
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What is your question?
I UNFORTUNATLY PURCHASED A FORD FUSION LEMON. Not only has it had to get a new fuel pump at less than 60k miles, I had to replace the transmission at a cost of $3000.00, at only 80,000 miles. Of course my warranty expired at 60k The Ford Dealership in WHEATLAND, WY quoted me $6,500.00. When I talked to my local mechanic he asked if the Ford garage was plating it in GOLD. Yes, and they didn't offer to kiss me either. The Dealer was going to charge me $350.00 just to tow the car. I protested and he said we are "charging you what we get charged." When I complained the tow price miraculously decreased by $110.00 I had to rent a truck and trailer to tow the car back to Colorado so I wouldn't be held hostage by the Hiway ROBBER Gar=FORD GARAGE in WHEATLAND, WY Previously I had scheduled my car to have one of the many recalls installed a week prior to my trip. Only to be called a few days before the appointment to have someone call and say they don't have the parts. The ARAPAHOE FORD DEALERSHIP IN CO had previously ordered parts for a vehicle that we didn't even own anymore, for another recall before this instance You can't get an appointment to have the recalls installed because there are SO MANY Recalls, and they don't have the parts. REALLy ??? This car currently has 3 outstanding recalls in addition to the 2 previous ones, This car has been nothing but trouble since we drove it off the lot. I can't even trade it in for half of what I owe because of all the recalls. First I will NEVER EVER PURCHASE A FORD AGAIN. Second I want everyone to know what a POS this Year fusion is. I highly doubt anyone from ford even cars as all they have tried to do is rip me off
2 Replies
Hello, I know there is no real question here, but I feel compelled to weigh in. In my opinion, it is up to the dealerships to utilize the resources within Ford Motor Company to be of assistance to a client like you, who has experienced so much trouble -- and out of town. The pricing is probably accurate, but honestly, did anyone advocate for you with Ford? If you bought the car new, and had a transmission fail (which is highly unusual, by the way) at 80,000 miles, I would expect Ford to step up with some goodwill financial assistance. Being a former Ford Service Director myself, I can tell you many times I advocated for my customers, and Ford will generally offer some kind of assistance for cases that make sense. Yours does. Have you reached out to Ford Motor Company directly to share your story and express your concerns? Might be a good idea. I'm sorry again to hear of your concerns, and wish you good luck.