2012 Mercedes-Benz ML350 Window Won't Go Up Or Down

Resolve 2012 Mercedes-Benz ML350 window issues with effective repair solutions.

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Reviewed by
Bo Fader
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2012 Mercedes-Benz ML350 window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2012 Mercedes-Benz ML350 window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What are the steps to diagnose a non-functioning window in a 2012 Mercedes-Benz ML350?

To effectively diagnose a non-functioning window in a 2012 Mercedes-Benz ML350, it is essential to adopt a systematic approach that prioritizes simpler checks before delving into more complex issues. Start by testing the window switch to confirm its functionality; if it operates other windows, the problem likely lies elsewhere. Next, inspect the fuse box for any blown fuses associated with the window circuit, as replacing a blown fuse can often resolve the issue. If both the switch and fuses are in good condition, utilize a multimeter to test the window motor for power and ground; a lack of power may suggest wiring problems or a defective motor. Additionally, examine the window regulator for signs of wear or damage, as a faulty regulator can impede window movement. It’s also crucial to check for any obstructions in the window track that could prevent smooth operation, and inspect the window glass for cracks or damage that may necessitate replacement. By following this methodical diagnostic process, you can effectively identify and address the underlying issues affecting the window's functionality.

What are the common causes for the window not functioning in a 2012 Mercedes-Benz ML350?

When dealing with non-functioning windows in a 2012 Mercedes-Benz ML350, it's crucial to understand the common problems that may be at play. One of the first areas to investigate is the electrical system, as issues such as a blown fuse, faulty wiring, or a malfunctioning window switch can disrupt window operation. If the window motor or regulator is not functioning properly, this can also prevent the window from moving. Additionally, intermittent window operation may suggest a deeper electrical or mechanical issue, requiring careful troubleshooting. If the window suddenly stops working while fully raised, it could indicate a problem with the vehicle's computer box rather than the motor or regulator. Listening for sounds from the motor can provide further clues; a quiet motor may point to a defective window switch. By systematically checking these components, DIYers can effectively diagnose and address the root cause of window dysfunction in their vehicle.

How urgent is it to address the malfunctioning window in my 2012 Mercedes-Benz ML350?

When it comes to a malfunctioning window in your 2012 Mercedes-Benz ML350, the urgency of addressing the problem cannot be overstated. A window that is stuck open not only compromises the security of your vehicle, making it an easy target for theft or vandalism, but it also poses significant safety risks, especially in adverse weather conditions. Furthermore, neglecting this issue can lead to more severe damage to the window mechanism or electrical components, resulting in costly repairs down the line. Beyond safety and security, a malfunctioning window can detract from your overall driving experience by hindering visibility and ventilation, which are essential for comfort and control while on the road. Therefore, it is advisable to prioritize the repair of your window to maintain the integrity and functionality of your vehicle, ensuring a safe and pleasant driving experience.

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2012 Mercedes-Benz ML350 Window Issues: Causes & Repairs