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Low oil pressure, check engine light, broken water pump
2015 Ford Explorer

Low oil pressure, check engine light, broken water pump

(2015 Ford Explorer)
My 2015 Ford Explorer XLT started its issue with a Low Engine Pressure light and oil can appearing, followed by the Check Engine light. The vehicle was taken for a diagnostic series immediately and then towed to a Ford dealership. It was determined that the water pump had broken from the back allowing antifreeze to mix with the oil. Additional internal damage was done to the inside of the engine, requiring a new engine. The extended warranty provider sent an inspector who confirmed the damage and recommended an engine replacement. The extended warranty provider, Secure Net Of Houston TX denied the claim because of the vehicle being used for Uber rideshare Services although the firm covers commercial use of its covered vehicles. I am curious to determine if a recall of the system may not have been revealed or any input as to how I can get this vehicle repaired and back on the road. Thank you in advance.
What seems to make the problem better or worse? Need engine replacement
How long have you had this problem? One week
Tags: ford, explorer
1 answer & 1 comment
Popular Answer
on September 25, 2019

I suppose you need to continue arbitrarily consulting with the warranty provider.

I really don’t know of any other recourse for any type of warranty repair.

Good luck!
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on September 25, 2019

I will add that it seems to be a an extensive amount of failures to occur all at once.

Or perhaps there were some telltale signs beforehand - maybe.

Unfortunately it is likely you will be required to pay for the repairs out of pocket - unless the so called “extended warranty” will help you out .. I would continue to pursue that resolve.

Again - Good Luck!
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on September 25, 2019

I suppose you need to continue arbitrarily consulting with the warranty provider.

I really don’t know of any other recourse for any type of warranty repair.

Good luck!
Sign in to reply
on September 25, 2019

I will add that it seems to be a an extensive amount of failures to occur all at once.

Or perhaps there were some telltale signs beforehand - maybe.

Unfortunately it is likely you will be required to pay for the repairs out of pocket - unless the so called “extended warranty” will help you out .. I would continue to pursue that resolve.

Again - Good Luck!

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