Couple of 'possibilities' .. Defective heater control valve not closing thus allowing free flowing hot coolant to rear heater.... Failed rear A/C expansion valve blocking freon flow .. Neither of which is a DIY repair!
http://repairpal.com/repair-shops
Possibly warranty repair - depending on mileage.... Can't say how long it'll take another shop to complete repairs.
What are the best Dodge repair shops?
RepairPal Certified shops can diagnose and repair your 2015 Dodge Journey. They provide transparent pricing with a minimum 12-month or 12,000-mile warranty on repairs and services.
Do you know how long these repairs usually take?
Possibly warranty repair - depending on mileage.... Can't say how long it'll take another shop to complete repairs.