2017 Dodge Journey Key Won't Turn

Essential Troubleshooting Steps to Resolve Ignition Issues in Your 2017 Dodge Journey

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Reviewed by
Aisha
Written by RepairPal Car Genius
Updated January 14, 2025
0%
35% chance it's the
Binding Steering Column/Lock
0%
27% chance it's the
Ignition Switch
0%
20% chance it's the
Ignition Key
0%
18% chance it's
Something else
The most common reasons a 2017 Dodge Journey key won't turn are a binding steering column/lock, an ignition switch issue, or a problem with the ignition key.
  • Binding Steering Column/Lock: A binding steering column or lock can occur due to a worn or damaged steering column assembly or issues with the ignition lock mechanism.
  • Ignition Switch: A faulty ignition switch can prevent the engine from starting or cause intermittent electrical issues, affecting the vehicle's ability to run properly.
  • Ignition Key: A worn or damaged ignition key or ignition cylinder can prevent the key from turning, leading to starting issues.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

What are the steps to diagnose why the key won't turn in a 2017 Dodge Journey?

When diagnosing why the key won't turn in a 2017 Dodge Journey, it's essential to adopt a systematic approach that begins with the simplest solutions before moving on to more complex issues. Start by examining the key itself; a damaged or worn key can easily prevent ignition. If you have a spare key, try using it to determine if the problem lies with the original key. Next, check the steering wheel; sometimes, the steering lock can engage, making it difficult to turn the key. Gently wiggle the steering wheel while attempting to turn the key to see if this resolves the issue. Additionally, inspect the vehicle's battery, as a weak or dead battery can hinder the ignition process. Ensure that the vehicle is in the correct gear, either park or neutral, as being in the wrong position can also block the key from turning. If these steps do not yield results, the ignition cylinder may be faulty or worn out, which would require professional inspection and potential replacement. By following this diagnostic approach, you can effectively troubleshoot the problem and determine the necessary steps to take.

What are the common problems that could cause the key to not turn in a 2017 Dodge Journey?

When dealing with a key that won't turn in a 2017 Dodge Journey, it's essential to understand the common problems that could be at play. One frequent issue is a locked steering wheel, which can occur if the wheel is turned after the ignition is off. To resolve this, gently wiggle the steering wheel while attempting to turn the key. Another possibility is a worn or damaged key, which may not engage the ignition cylinder properly; in such cases, visiting a dealership for a replacement key is advisable. Additionally, the ignition cylinder itself might be faulty, necessitating professional repair or replacement. A dead or weak battery can also prevent the key from turning, so checking the battery's condition is crucial. Furthermore, a malfunctioning ignition switch could be the culprit, requiring inspection by a qualified technician. Lastly, ensure that the transmission shift lever is fully in the park or neutral position, as this is a safety feature that can inhibit the key from turning. Addressing these issues promptly can help avoid further complications and ensure your vehicle remains safe and operational.

How urgent is it to address the issue of a key not turning in a 2017 Dodge Journey?

Addressing the issue of a key not turning in a 2017 Dodge Journey is critical due to the immediate risks it poses. A malfunctioning key can prevent you from starting your vehicle, leading to significant delays and potential transportation challenges. This situation can escalate quickly, especially if you find yourself stranded in an unsafe location without the ability to start your car. Moreover, ignoring this problem can result in further damage to the ignition system, which may lead to more extensive and costly repairs in the future. Therefore, it is essential to take action as soon as you notice the key is not turning, ensuring both your safety and the longevity of your vehicle.

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