Cadillac XTS cracked dashboard screen affecting radio and clock controls, issue recurring after replacement on Cadillac XTS

Some Cadillac XTS owners report experiencing recurring issues with cracked dashboard screens, which affect the functionality of radio and clock controls. Many have noted that these screens can become unresponsive, prompting some to replace their entire navigation and entertainment systems due to safety concerns. Despite multiple replacements, often at significant cost, owners find that the new screens frequently develop cracks over time, even after warranty coverage has expired. This ongoing problem has led to a class action lawsuit against General Motors, alleging defects in the CUE navigation/radio touch screens used in Cadillac vehicles, including the XTS.