Cadillac XTS infotainment system malfunction preventing navigation on Cadillac XTS

Some Cadillac XTS owners report experiencing issues with the infotainment system that hinder navigation, including an unresponsive Cadillac CUE system that can lead to navigation problems. These owners have noted GPS navigation errors, resulting in the car symbol appearing in the wrong location or providing inaccurate directions. Additionally, screen freezes and unresponsive touch controls are common complaints associated with CUE system malfunctions. To address these issues, some owners find that performing a hard reset of the CUE system can help, while identifying specific symptoms aids in troubleshooting. Ensuring that the GPS navigation system is receiving proper satellite signals and restarting the vehicle are also recommended steps to resolve display issues.