Is control panel defective?

Hello, I have to say that your local Toyota dealership would be the best resource for this, as I imagine it's likely you are still inside the warranty period of 3 years / 36,000 miles. No guesses here; sounds unusual, but a Toyota dealership can help you. (Walnut Creek? Concord?) I can suggest trying other local shops but if you have a warranty still, why pay anything at all?