Prius wont go into gear

What is your question?

Hellow, I have a prius that won't get into gear. I know how to start the car but it will only go from P to N and not anything else. i have tried everything I can think of and the All Star Hybrids have been working on my car for months trying to figure out what is wrong with it. It can happen suddenly while driving, the dashboard lights up like xmas tree and then when you stop and park it wont get into gear. It will however start and will light up. Thank you, Can you you let me know if the car can be recalled? the car has over 200k miles on it