Key fob

Hi, this is Bo, an auto expert on RepairPal's Car Genius team! Both should work normally. Check the key fob's battery and the car's settings for remote start permissions. Signal strength could also be a factor; the app might have better reach. If issues persist, a Toyota dealer can help troubleshoot further. Here's to gettting you back to smooth starts! If you have any other questions, please call us at 877-913-1554! We'll gladly find you a certified RepairPal shop in your area!