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When put trailer weight on the hitch drops 3-4”. Is this normal for 300 to 400# tongue weight?
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What tow package does your Highlander have? Capacities - including tongue weight - vary. That can tell you your answer right away. If it's me, I'm putting stronger shock absorbers and making sure ride height is good. Use this link to find some shops near you that can help with your concern: www.repairpal.com/repair-shops