how to eject navigation dvd from unit in my 2006 Toyota Avalon XLS

What is your question?

My navigation system stopped working. Took it to my dealer for repair and they told me that the dvd was stuck in the player located in the trunk of the car and would not eject. They told me I need a new unit but when I ask questions about what they've done I get the impression they don't know anything about they system. Anyone know how to get the dvd to eject?

What makes this problem better or worse?

not working

How long has your 2006 Toyota Avalon had this problem?

a couple months