I have a 2005 ML350 that I have had serviced only at Mercedes Dealerships since I purchased it in 2009. I have done every service/maintenance recommended in addition to an alignment, rear brakes and a water pump. When the water pump went out in Sept 2010, I was informed it destructed the belt and the belt tensioner. I had the dealership do the complete repair. Within a few days I noticed a squeaking noise and took the car to the dealership and reported the squeaking. They said they could not duplicate the noise. I took it in several more times for maintenance, etc. and each time they could not duplicate the noise. Last week it got worse so I drove it to the dealership on a Friday evening so they would have it Monday morn. The automobile broke down on the way and I had it towed in. I was informed yesterday that my power steering pump had torn away from the timing case. They also said they had never seen this happen and did not have any idea how it could have happened. I reminded them of the noise I had been having since the water pump repair, but they informed me there was no connection. After careful thought, I have contacted 3 other dealerships and 2 certified Mercedes Technicians. I was informed by every one of them, the only way this could have happened is that my power steering pump was not properly installed back after the water pump was installed, that the power steering pump had to be either moved away or taken off in order to put on the water pump. I informed the dealership of these answers and was told this morning that they did not have to touch my power steering pump and that they were not responsible. Has anyone else run into this problem? They are giving me an estimate of over $4000.00.
RepairPal Certified shops can diagnose and repair your 2005 Mercedes-Benz ML350. They provide transparent pricing with a minimum 12-month or 12,000-mile warranty on repairs and services.
Its almost inposible to replace waterpump without the P/S pump removed. Either way the $4000 is way to much. A whole another engine replacement cost less.
Is there any way anyone could get me "instructions" or some other written information that pertains to this repair. I need documentation that my power steering pump either needs to be removed or loosened up in order to install the water pump with the belt and belt tension arm.
I wonder if the belt was installed correctly after the water pump was replaced and if they installed the belt so the power steering pump was turning in the opposite direction that it should be turning? Just speculating.
Is there any way anyone could get me "instructions" or some other written information that pertains to this repair. I need documentation that my power steering pump either needs to be removed or loosened up in order to install the water pump with the belt and belt tension arm.
I wonder if the belt was installed correctly after the water pump was replaced and if they installed the belt so the power steering pump was turning in the opposite direction that it should be turning? Just speculating.