If the Fuse to the 12v outlet / cigarette light is fine, why isn't it working?

What is your question?

If the Fuse to the 12v outlet / cigarette light is fine, why isn't it working? I am a rideshare, courier and delivery driver. I neeed to have my phone charged at all times and have been struggling BADLY and have been having to buy portable battery packs just to keep afloat. I can't pinpoint what exactly the issue is. This car isn't even old yet.

How long has your 2014 Lexus IS250 had this problem?

Since we bought it pre-owned.