Key won't turn in the ignition

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Help, my husband took his ES300 to get the brakes done. He left the key in the ignition while the work was done. Once the work was done, they tried to remove the key with difficulty. They were able to put the key back in but could not turn it. The steering wheel looks locked but won't budge. FYI, the key is not the original it is a remake and not with the keyless entry.