Drivers door does not open from the outside

What is your question?

The exterior handle does not open the latch from the outside. I can get out, (the interior handle works as expected) and the button for the smart key works as usual. I took it in to have it checked out, they say the DSS F door latch assembly is faulty. Is this normal? Kinda pricey at about $480 but crawling over the console is getting old. The car is out of warranty, but still good. Thoughts?

How long has your 2011 Kia Sportage had this problem?

2 weeks