Rear door lift arms r bad need new ones

Hi, this is Bo, an auto expert on RepairPal's Car Genius team! It sounds like your 2013 Kia Soul’s liftgate struts (or lift arms) have given up the ghost. When they go bad, they lose the gas pressure needed to keep the rear door up, which explains why it's coming down on you. Thankfully, replacing the lift struts is a pretty straightforward job—you can order new ones online or from an auto parts store. It’s just a matter of popping off the old struts with a flathead screwdriver and snapping the new ones into place. Just be sure to support the liftgate while you do it, so you don’t end up needing an ice pack! If you need any further advice or want help finding a trusted RepairPal shop in your area, please feel free to call us at 877-913-1554.