What is your question?
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What is your question?
I just purchased a 2019 Jeep Cherokee and while driving it home the Service 4WD light came on. They took it back for repair and contacted me saying it's the PTU. I've read of instances of people having to repeat this repair multiple times so I want to know if this is just a handful of unlucky people or is it a truly legitimate risk I will be taking w/ this Jeep. Why would it fail more than once or twice? Does it have to do with something else wrong with this vehicle? I see there is a potential class action lawsuit being pursued as the recalls on this issue don't extend past 2017, despite people still having this issue. How common? Hard to say when most people go online to complain, not to praise their vehicle for actually running!
1 Reply
Hi this is Dusty, I'm one of the auto experts on RepairPal's Car Genius team! Wow, sorry to hear about your experience after going through the process of buying a vehicle. As for why there are recurring problems, they could stem from underlying design issue or manufacturing defects, determining what's what could be a slippery slope. Any time we decide to make the investment and purchase a vehicle, new, used, we're taking a risk, some are riskier than others for sure. It sounds like you've done some research, which is awesome, keep that up. Do your due diligence, educating yourself is a great thing, and will give you a better idea of what to expect. Like you said, 'most people go online to complain, not praise their vehicle,' no two experiences are exactly the same, but they could share common ground. And consider an extended service plan of some kind, there's lots of options out there, and we work with a lot of great ones. It's advisable to continue to monitor the vehicle closely and consult with a trusted repair facility if problems persist. If you have any other questions, would like recommendations for an extended service policy, or would like to help with finding a RepairPal Certified shop in your area, give us a call! 877-913-1554