What is your question?
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What is your question?
the hatch buttons will not open or close the hatch. now it will not lock when i push it down
What makes this problem better or worse?
all the same
How long has your 2011 INFINITI QX56 had this problem?
Started today
1 Reply
Hi, this is Bo, an auto expert on RepairPal's Car Genius team! When the hatch buttons stop working and the latch won't lock it sounds like your QX56's rear hatch decided to take an unscheduled day off. The most likely culprits are a failed hatch latch assembly, a blown fuse for the rear hatch circuit, or a faulty hatch release actuator that controls both the opening and locking functions. Since everything went wrong at once a fuse check is a great free first step before replacing anything. If the fuse is fine the latch assembly itself is probably the guilty party since they can fail in a way that affects both functions simultaneously. Visit RepairPal.com to find a trusted shop in your area that can get your hatch back on the job! If you need any further advice or want help finding a trusted RepairPal shop in your area, please feel free to call us at 877-913-1554