the rear hatch on my 2012 FX35 will not open even with the manual latch. help!

What is your question?

cannot open the manual latch inside the car for the rear latch , it seems jammed. no response when the button on the rear hatch, the key FOB or the switch at the drivers knee panel is pushed. the switch for the rear hatch is in the on position also. any help would be greatly appreciated and also shared.