What is your question?
2010 Ford Fusion Hybrid with 72k miles will not run in all electric (EV Mode) at any speed. Cold, warmed up, morning, night, nothing. The dealer has had it for over a week and they are completely clueless how to fix it. Anybody have any ideas?
What makes this problem better or worse?
Nothing
How long has your 2010 Ford Fusion had this problem?
Unknown
2 Replies
I’m having the same problem at 29,000 miles, the dealer has a sent message to Ford requesting a code to input into the computer. When & if Wondries Ford gets a reply, will send the code to you for your dealer.
Yeah, I’m afraid this is going to prove true. If they don’t, we should form a group & file a class action law suit against Ford for damages. We didn’t pay extra money to have an EV engine, then be told we now a gas powered car only. Apparently, we’re not the only one’s with the best problem.
That would be great, thanks! Don't hold your breath, though. My understanding from several other posts ive seen (and personal experience) is that Ford engineering has no idea how to fix this.
Yeah, I’m afraid this is going to true. We should form a group & file a class action law suit against Ford for damages. We didn’t pay extra money for an EV engine, then be told we only have gas powered car. Let me know what you think.
Good idea on the class action. I bought mine used, not sure if I'd have a case though. Hey, you know the little temperature icon on the left side of the instrument panel (-the small icon next to the bulb of the larger engine temperature gauge)? When I first start the car, that icon is always white. After warming up a bit, it turns green, but only if I have the display set on "Empower." It stays white all the time in all other display modes. Seems odd to me. Does yours do this, too?
I haven’t checked this, will look when I drive the car Sunday, will get back to you. I bought my Fusion Hybrid new, June 2009, so would have grounds for a suit. I play golf with a lawyer on Monday, will ask him about the class action suit. I also play golf with an engineer that worked on the US space program, he didn’t see any reason why Ford couldn’t fix the EV problem. He just bought a 2019 Fusion Hybrid, will tell him what you had said about your E-mails. Would prefer Ford is able to fix the problem, court battles are a long drawn out process, especially with a large corporation like Ford.
Agreed, court is a last resort. It really shouldn't be that hard. When I told the dealer's service guy about the temp icon not turning green, he just blew it off. So frustrating.
Checked the icon, however didn’t get change from white to green. Might have to drive the car longer to get the change. As the lawyer about a class action suit against Ford, his thought was Ford would probably try to offer us a new Hybrid at a discount. I would prefer to have Ford fix the problem.
The icon on mine only turns green when the display is in the most detailed mode, off the top of my head I think it goes inform, enlighten, engage and empower. Unless it's a 90% discount, I'd rather they fix the one I've got.
This is described in the owner's manual and is normal. Things need to be at a certain temp before EV mode is possible. The thermometer going white to green indicates that the needed temp is reached. Manual says this little dash icon is only activated when in Empower mode. But I've no idea why they did that. Seems like it'd be useful in any of the 4 modes.
Thanks Bill, I see thatin the manual now. It does seem goofy to only do it in one display mode.
Thanks for your Email on the icon. The dealer has my Fusion Hybrid, they have instructions from Ford on how to fix no transfer between the EV & gas powered engine. Hopefully the tech can get the resolved with Ford’s directions.
Lineboss, my dealer had directions from Ford, too. Didn't work. If it works on yours, can you let us know what they did please? Somebody somewhere has to eventually figure this out.
The dealer has my Fusion Hybrid this morning, they have received d on how to resolve the lack of transfer between the EV & the gas powered engine. Will give a heads up when I get the car back as to how to fix the problem. The service writer wasn’t sure as to how long the procedure was going to take or what the tech was going to do.
Thanks for the update, will get back to you if the dealer can fix the problem. Like you said, I’m not holding breath on this one!
Their solution was to replace the battery pack for $8100.00, that’s more than the car is worth. Their explanation was, since the battery pack is 10 years old, so will longer accept the charge to run the EV. I can buy a whole bunch of gasoline for 8 grand. Apply Ford has taken a page out of the GM playbook, if there’s a way to rip off the customer, take your best shot. There’s plenty more suckers to buy the Hybrids, so why worry about losing customers. Sorry the that service writer was sending me on a snipe hunt like you guys like to say down South.
Sounds like they just want to get you out of their hair. I'm willing to bet this is a computer program issue, but they just don't want to deal with it.
The tech working on the car claimed that all it required was a code for the computer, that was the only reason Wondries Ford contacted the tech service at Ford. I’ll try a local mechanic & see if they can find a computer solution. Ford doesn’t warrant their EV batteries begone 10 years. Might wind up with a lawyer if it can’t be fixed. I know you have had Emails from other owners with the same problem, so a class action suit would be in order. California has lemon law for both new & used cars, according to the internet the lawyer doesn’t cost the plaintiffs any money to file.
The EV mode has started working again after being checked out by the dealer, probably only temporary. I did some research on the Internet & found that Greentec has a 2010 Fusion battery pack for $3000, with a 36 month warranty. This is a nationwide company, closes service center to you is Charlotte, North Carolina. They also will mail you a battery pack to be exchanged for the old one. At present that seems to the best deal available, certainly beats shelling out $8100. to the Ford dealer. Hope this information will be of help to you.
Thanks. $3k is better than $8k, but still dissapointing.
So, I am an auto mechanic. With the same car and same problem. If your car is running at about 200 rpm high at idle, I think the throttle plate is slightly open due to a weak return. I did checks and manually held throttle plate closed during start up, it fixed the problem and will now go into EV mode. I recommend replacing Throttle plate actuater. Shit load cheaper than $3000. Worked for me.
Thanks for the info, the dealer did replace the throttle assembly at 27,000 miles. After taking the car in at 29,000 because of gas & EV engine problem, getting the con job on I needed to replace the battery pack for $8100, the problem has cleared up. The mechanic testing the car may have done the procedure you suggested to fix the problem. Thanks again for your input.
So glad it was fixed for you.