What is your question?
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What is your question?
I took my van in a few weeks ago to have the torque converter & 3rd row seat recalls done. While the van was in there they said that the back engine mount was broken and I had to pay to have that fixed. The guy asked me if I noticed the vehicle shaking & making loud noises when I accelerate, I didn't so I said so. He said that was what usually happened when the engine mounts broken. My boyfriend had just changed the sway bar not 3 days before that & he didn't notice anything broken when he was under there. So I personally believe it broke when they took everything apart to replace the torque converter but instead of owning up to their mistakes & just fixing it they made us pay for it. Anyways. Since we've had the van back it is running weird. The lights inside & outside shake, dim. When the AC is on the ac stalls out and turns back on and the van makes a weird noise when accelerating with the AC on. There is a brand new battery in it & we took it to Advanced Auto to check the battery, starter & alternator & all of that came back perfectly fine. So the guy there said that he thought it had something to do with the electrical system. Also our radio stopped working 3 months after we bought it almost a year ago & there's nothing we can do to get it to come back on, no radio, no time, nothing. Just wondering what might be wrong with it. Any and all help would be greatly appreciated. I just don't want to take it back to the dealer with the issue I just had with them. I know for a fact that the engine mount was not broken so taking it to them to look at this problem is out of the question. If it is something that I and my boyfriend can fix I would much rather do it ourselves. Just trying to figure out what's wrong with it first. Thanks in advance for the help!
2 Replies
Funny you should mention this because we also took our van in for the same 2 recalls and I got my van back with a check engine light on, it's back firing and when you accelerate it either doesn't go anywhere or when it does it's very slow and shakes uncontrollably!!! When we took it in it was perfectly fine, ran great!!!! We took it back to them and they tried to say all this crap needed to be fixed so it all got fixed out of my pocket of course cause they wouldn't take the fault for anything and still my van is doing the same! Did you ever get your problem fixed? What was the problem and what was fixed? Ford is horrible no doubt and I don't want to take my van back there cause not only did they create this problem for us but can't even fix it now!
The saaaaame thing mine did to the letter ... I went to a different dealship than the one that did my recall work and installed the new transmission I ended up having to have,they hooked it up and ran a PIN POINT diagnostic test on it and claim it was a fuse the went to the transmission that had gone bad and put the transmission in what they called stutter mode.