Repair dimmer switch

Hi, my name is Devin. I am an auto repair expert with the Car Genius team here at RepairPal. So sorry to hear you're having trouble with your Explorer. It sounds like your dimmer switch has fallen into the dash, which can happen if the switch housing becomes loose or damaged. You'll need to remove the dashboard trim panel around the instrument cluster to access and fix it. Once you have the trim off, you should be able to see the dimmer switch and retrieve the roller piece. After that, you can reattach or replace the switch. Be careful when removing the trim, as it's often held by screws or clips that you don't want to break. If you need more advice, have any other questions about your vehicle, or would like to get connected to a RepairPal Certified shop near you, we have you covered. Give us a call at 877-913-1554, and we will happily help you out!