2006 Ford Escape Am I in a position to ask for a full refund of the initial repairs?
Am I in a position to ask for a full refund of the initial repairs?
What is your question?
I bought a used car and day after driving it the check engine light comes on. I take it to the shop for them to do a comprehensive inspection on the vehicle. They send me a list of repairs to have the car in good working .Which I agree since I needed the car to be in good working order and reliable. These repairs cost about 6k with 3 year warranty.
A day after getting it back check engine line comes back, I run a diagnostic and get cylinder misfiring, I take it back to the shop. They said car is having trouble starting from a cold start. They replace EV vavlve and purge valve at no cost to me. They said the car keeps having cold start but should be fine after the new repairs.
I get the car back and a day later issues starting the car and same misfiring code. I take it back to the shop and now I am told that the head gasket needs to be replaced after they found coolant in one of the cylinders head.
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Hello, Dave here, contributing to RepairPal and providing expert advice since 2010.
Your vehicle is 19 years old, and I do not know how many miles have been accrued. Overall, it is difficult to establish a baseline as to what was originally happening, and what testing was originally performed to determine what repairs were originally needed.
When it comes to diagnosis and repair of a concern, there are often steps that must be taken to fix things that are known to be a concern before guessing it things that "might" be a concern.
If a vehicle has misfiring, it is not common or reasonable to initially suspect an internal engine coolant leak. Especially if the mileage is high enough where ignition maintenance such as replacing the spark plugs, may or may not have occurred.
Although I can't be fully sure about the circumstances in your case, I do not feel it is unreasonable for a shop to suggest repairs based off of what is seen to be failed before guessing or determining there are internal engine concerns.
I do not feel like a refund is due.
I do believe, however, that you should be able to work with the shop to help you resolve the concern in the most economic way - knowing what is apparent and occurring now. Hopefully they can help you towards repair costs.
