What is your question?
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What is your question?
The van starts normally, but when I try to shut it off — especially in cold weather — it won’t fully turn off and gets stuck in ACC mode. The radio and dash stay on, and I sometimes have to hold the start button or try multiple times to get it to shut down. Occasionally, I get a message stating that the vehicle is not in park,even though it is.
What makes this problem better or worse?
cold weather
How long has your 2019 Chrysler Pacifica had this problem?
More than a year
1 Reply
Hi, I'm Bogi, one of the auto experts on RepairPal's Car Genius team! Sorry to hear you are having issues with your 2019 Chrysler Pacifica, that definitely sounds like a frustrating set of symptoms. From what you are describing with the van getting stuck in ACC mode, the "not in park" message, and needing multiple attempts to shut off, this all strongly suggest a faulty park position sensor or a transmission range sensor that is intermittently sending incorrect signals to the body control module. When the system doesn't properly recognize that the vehicle is in park it can prevent a full shutdown as a safety measure. A failing push button start module or a software issue are also worth considering on this generation Pacifica. Chrysler has issued several software updates and there may be a TSB related to this type of issue, so we'd recommend having a qualified shop pull any stored codes and check for applicable updates before replacing any parts. If you’d like to find a trusted, certified repair shop in your area, you can check here: https://repairpal.com/certified. If you need more advice, or have any further questions about your vehicle, we’re here to help. Just give us a call at 877-913-1554 where we will be happy to assist!