What causes the hard shifting in 2016 chrysler 200 limited? What's the fix?

Hi, this is Bo, an auto expert on RepairPal's Car Genius team! Hard shifting in your Chrysler 200, especially since it’s been happening for a while, could be tied to the transmission control module (TCM) or software. Chrysler had some known issues with these 9-speed automatics, where a software update or TCM reprogramming could smooth things out. Since it's intermittent, it's tricky for dealers to catch, but a good scan of the system might reveal stored codes that don’t trigger a check engine light. To avoid major transmission damage, I’d push for a software update if it hasn't been done yet. If you need any further advice or if you'd like help finding a trusted RepairPal shop in your area, please feel free to call us at 877-913-1554!