Cadillac XTS CUE screen failure issue with known defect not addressed by GM on Cadillac XTS

Some Cadillac XTS owners report experiencing significant issues with the CUE screen, including cracking, bubbling, delaminating, and unresponsiveness, which are attributed to manufacturing defects that General Motors (GM) has not adequately addressed. These problems can lead to total system failure, raising concerns about the overall quality and reliability of the CUE system. Additionally, owners have noted that out-of-warranty repairs for these defects can be expensive, potentially costing up to $1,200. Lawsuits have been filed against GM, alleging that the CUE navigation/radio touch screens in certain vehicles, including the Cadillac XTS, are defective, with drivers seeking compensation for these ongoing issues. If owners encounter problems with their Cadillac XTS CUE screen, it is advised to check for visible damage, attempt a system reset, and inspect the CUE unit for internal issues to help identify the cause of the failure and determine the necessary steps for resolution.