2020 Mercedes-Benz Sprinter 3500 Cruise Control Isn't Working

Cruise Control Malfunctions in 2020 Mercedes-Benz Sprinter 3500

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Reviewed by
Bo Fader
Written by RepairPal Car Genius
Updated January 14, 2025
0%
30% chance it's the
Sensor
0%
25% chance it's the
Control Module
0%
25% chance it's the
Throttle
0%
20% chance it's
Something else
The most common reasons a 2020 Mercedes-Benz Sprinter 3500 cruise control isn't working are failed control module, sensor or switch issues, or throttle actuation problems.
  • Sensor: A faulty or malfunctioning sensor can lead to incorrect readings, causing issues with engine performance or other systems relying on accurate data.
  • Control Module: A faulty control module can lead to erratic vehicle behavior or failure of various electronic systems due to improper signal processing.
  • Throttle: A faulty throttle body or a defective accelerator pedal position sensor may be causing inconsistent throttle response.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2020 Mercedes-Benz Sprinter 3500 cruise control isn't working?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

In the event that a wheel speed sensor fails, the ABS, traction control system (TCS) and manufacturer specific stability control system lights will illuminate, informing the driver that the systems are disabled. The vehicle will be more prone to tire slip, and normal driving patterns may need to be adjusted to correct for the loss of computer control. On older vehicle's, the speedometer can be affected, causing illumination of the check engine light as well.

The cruise control switch can cause complete failure of the cruise control feature, but in a lucky scenario only partial functionality will be lost. This means that the cruise control may come on, but that it will not increase in speed automatically, or the cancel button does not work leading the driver to cancel cruise control with the foot brake. In some vehicles, the cruise control light may illuminate, or a warning message may be displayed due to lack of functionality.

What are the steps to diagnose the cruise control issue in a 2020 Mercedes-Benz Sprinter 3500?

To effectively diagnose a cruise control issue in a 2020 Mercedes-Benz Sprinter 3500, it is essential to adopt a methodical approach that begins with the simplest checks before progressing to more intricate diagnostics. Start by inspecting the cruise control fuse, as a blown fuse can easily disrupt the system's functionality. Next, examine the cruise control buttons on the steering wheel to ensure they are operational, since faulty buttons can lead to malfunctions. Utilizing a diagnostic scanner to check for error codes from the vehicle's onboard computer can provide valuable insights into any underlying issues. Following this, assess the speed sensors, which are vital for the cruise control system's performance; any faults here can significantly impact operation. Additionally, inspect the wiring connections associated with the cruise control system for any damage or corrosion that could hinder performance. Finally, test the cruise control module to confirm it is correctly sending and receiving signals. By following this structured diagnostic approach, you can efficiently identify and address the root cause of the cruise control problem.

What are the common problems that could cause the cruise control to stop working in a 2020 Mercedes-Benz Sprinter 3500?

When the cruise control in your 2020 Mercedes-Benz Sprinter 3500 ceases to function, it can be frustrating, especially if you're considering a DIY approach to troubleshooting. One of the most frequent culprits is a faulty speed sensor, which is essential for the cruise control system to accurately gauge the vehicle's speed. If this sensor is malfunctioning, the system may fail to engage or maintain the desired speed. Another common issue is related to the brake light switch; if this switch is defective, it can inadvertently signal the cruise control to deactivate whenever the brakes are applied, disrupting its operation. Additionally, problems with the throttle actuator can hinder the system's ability to maintain speed, as this component regulates the engine's throttle opening. A defective cruise control module may also be at fault, requiring either repair or replacement to restore functionality. Lastly, don't overlook potential electrical issues, such as wiring problems or blown fuses, which can also lead to cruise control failure. By understanding these common problems, you can better diagnose the issue and determine whether a DIY fix is feasible or if professional assistance is needed.

How urgent is it to address the malfunctioning cruise control in a 2020 Mercedes-Benz Sprinter 3500?

Addressing a malfunctioning cruise control in a 2020 Mercedes-Benz Sprinter 3500 is of utmost urgency due to the significant safety risks it poses. A malfunction can lead to unexpected acceleration or deceleration, creating hazardous driving conditions that could result in accidents. Moreover, issues with the cruise control system may signal deeper electronic or sensor problems, which can compromise the vehicle's overall drivability and performance. Ignoring these symptoms not only risks immediate safety but can also lead to decreased fuel efficiency and increased wear on the vehicle, ultimately resulting in higher repair costs. Therefore, it is crucial to diagnose and repair any cruise control malfunctions promptly, ensuring the vehicle operates safely and efficiently while preventing further damage.

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Diagnose Cruise Control Issues 2020 Mercedes Sprinter 3500