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Instrument Cluster stopped working...all guages and dashboard signs...

(2002 Volvo V70)
in Boston, MA on May 02, 2011
I've Volvo 2002 V70, 88,000 miles. Temperature gauge, fuel, speedometer,, LCD gauges all crapped. They stopped working. They sometimes comeback for 5-15 minutes and stop. Nothing is working on the dashboard. I would like to know if anyone had this problem with volvo...and how much it costed to fix. Thanks!
Displaying 6 answers & 1 comments
Popular Answer
Usually when I hear that only the Driver's Information Module (DIM) aka cluster, comes on then goes off after a few seconds, it tells me that there is a CANbus related issue with the DIM and the central electronic module CEM. I suggest getting to a Volvo specific dealer or independent then have them hook it up to VIDA (Volvo's special scan tool) to pull for codes. Usually it turns out to be the DIM itself. If you can't get to a Volvo shop then try a CANbus reset, by taking the two battery terminals out off the battery lugs then put the two battery positive and negative TERMINALS together for 10-30 seconds, then put everything back together. Hopefully it clears the "bug". Thank You, Sam
on December 18, 2014
Send the consul to European Electric!! For $150 they rebuilt & tested it. My mechanic install it and everything works great. I had no dash lights or gauges. Crazy electrical issues for many years. Hopefully this will solve them. Dealer was starting at $2500 for my kids old V70 wagon with 180,000 miles. European Electric was great explaining full refund (I paid on ebay) if they can not fix. 866-281-244 or 615-330-8279. Even if you have nutty electrical issues, I'd send it to them. The unit is easy to remove and you can still drive the car while you mail them the part.
on March 01, 2013
Today I am very happy because I had the same problem. My car mileage was 109000, but I bought a used cluster that was close to that mileage for only $75. I hooked it up, but it didn't work-the car would start, but it did it show the mileage and the gauges would not work. Finally, I took it to the dealer and he programed the cluster for a total of $150 including software installation. All in all, it cost me only $225 and I am very happy.
on May 28, 2014
same thing is happening to me. Bought a 2004 Volvo 4 months ago. 2 weeks after purchase all dash lights, some courtesy lights, door locks and windows wouldn't work. There was also no acceleration and shifting gears was rough. Had software updated and fuse replaced for $100 and it has happened again twice. I simply change out #23 and 32 fuses and we're fine. Annoying to deal with but afraid to pay hundreds of dollars.
on December 09, 2015
we can repair and test. Google mrwhizard
on May 03, 2011
We would have to scan the cluster to determine where the problem. th clusters can be rebuilt in some instqances..

doug
on August 30, 2017
Easy solution!!! I used European Electric in Tennessee [www.europeanelectric.net] [phone: 615-330-8279] and the problem was solved. My 2003 Volvo V70 instrument cluster would go on and off with no pattern, just randomly. All gauges and lights would shut off. I called EE and David explained that the DIM circuit boards were made in Taiwan and are faulty. The solder cracks and the circuit breaks intermittently. I shipped the cluster to EE and they clean and re-solder everything for less than $200 (as of 2017), and return ship it. Removing the cluster was extremely easy. There is a good video on YouTube at:

https://www.youtube.com/watch?v=ZvSXIM-RWn8

The plastic trim around the cluster pops off no problem. Then there are just 4 Torx (25) screws. Remove the cluster and disconnect the wiring harness. Make sure it is well-padded when you ship it. The whole process took about 1 week. Note: I had to disconnect the batter because when I removed the DIM, interior lights stayed (?). Anyhow, highly recommend European Electric!
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