2011 Ford Explorer Window Won't Go Up Or Down

Common Causes of Window Malfunctions in Your 2011 Ford Explorer and How to Fix Them

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Reviewed by
Andrew Hajjar
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2011 Ford Explorer window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2011 Ford Explorer window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What steps should I take to diagnose the window issue in my 2011 Ford Explorer?

When diagnosing a window issue in your 2011 Ford Explorer, it's crucial to follow a structured diagnostic approach that prioritizes simpler checks before delving into more complex components. Begin by inspecting the fuse related to the window; a blown fuse is often the simplest and quickest fix that can restore functionality. If the fuse is intact, proceed to test the window switch to ensure it operates correctly, as a malfunctioning switch can easily disrupt window movement. Should these initial steps not resolve the issue, turn your attention to the wiring connected to the window motor, looking for any signs of damage or loose connections that could impede operation. Next, examine the window regulator, which is essential for the window's movement, ensuring it is free of obstructions and functioning smoothly. Additionally, check the window motor to confirm it is receiving power and operating as intended, since a faulty motor can be a common culprit in window issues. Lastly, inspect the window glass for any cracks or misalignment that may affect its ability to move properly. By systematically addressing these components, you can effectively diagnose and resolve the window issue in your Ford Explorer.

What are the common problems that could cause the window in a 2011 Ford Explorer to stop working?

When dealing with a non-functioning window in a 2011 Ford Explorer, it's essential to understand the common problems that could be at play. One of the primary culprits is the electrical system, where issues such as a blown fuse or a faulty relay can disrupt the power supply to the window motor. If the electrical components are functioning correctly, the next area to investigate is the window motor itself, which can fail due to wear and tear or internal damage, preventing the window from moving. Additionally, the window regulator, which is responsible for the mechanical movement of the window, can become damaged or jammed, leading to operational failure. Addressing these issues promptly not only restores the window's functionality but also ensures the overall safety and comfort of the vehicle.

How urgent is it to fix the malfunctioning window on a 2011 Ford Explorer that won't go up or down?

When faced with a malfunctioning window on a 2011 Ford Explorer that won't go up or down, it is crucial to recognize the urgency of the situation. A window that fails to operate can significantly compromise your safety, especially in emergencies where quick access to the outside is necessary. Additionally, the inability to close a window properly can expose your vehicle to theft, leaving it vulnerable when parked. Weather conditions also play a role; an open window can allow rain, snow, or extreme temperatures to infiltrate the cabin, leading to discomfort and potential damage to the interior. Furthermore, a malfunctioning window may signal deeper issues within the vehicle's electrical system, which, if left unaddressed, could result in more extensive repairs down the line. Therefore, while it may not seem like an immediate crisis, it is advisable to prioritize the diagnosis and repair of the window issue to ensure your Ford Explorer remains safe, secure, and comfortable for all passengers.

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Troubleshooting 2011 Ford Explorer Window Issues | RepairPal