2016 Dodge Journey Window Won't Go Up Or Down

Troubleshooting Common Issues with Your 2016 Dodge Journey's Windows and Effective Fixes

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Reviewed by
Bo Fader
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2016 Dodge Journey window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2016 Dodge Journey window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What are the steps to diagnose a non-functioning window in a 2016 Dodge Journey?

To effectively diagnose a non-functioning window in a 2016 Dodge Journey, start with the simplest solutions before moving on to more complex issues. Begin by testing the window switch, as a faulty switch is often the easiest problem to fix. If the switch appears to be functioning, proceed to inspect the fuse box for any blown fuses that could be interrupting power to the window. Next, examine the wiring connected to the window motor for any signs of damage or loose connections, as these can prevent the window from operating correctly. If the wiring checks out, use a multimeter to test the window motor for power; if it’s not receiving power, it may need replacement. Additionally, assess the window regulator, which is crucial for the window's movement, as a malfunctioning regulator can lead to issues. Finally, ensure there are no obstructions in the window's path, as debris can hinder its operation. By following this diagnostic approach, you can systematically identify and resolve the issue with your window, ensuring a smoother repair process.

What are the common problems that could cause the window in a 2016 Dodge Journey to not go up or down?

When dealing with a window that won't go up or down in a 2016 Dodge Journey, it's essential to understand the common problems that could be at play. One of the primary culprits is a faulty window regulator, which is crucial for the movement of the window. If this component is damaged, it can prevent the window from functioning properly. Additionally, issues with the power window switch can arise, whether due to electrical malfunctions or a defective switch itself, leading to a complete lack of window movement. Another potential issue is the window motor, which powers the regulator; if this motor fails, the window will not operate as intended. Sometimes, the window may simply come off its track, causing it to get stuck. Wiring problems can also disrupt the connection between components, resulting in operational failures. Lastly, a blown fuse in the vehicle's electrical system can halt window functionality altogether. By identifying these common issues, DIY enthusiasts can better diagnose and address the problems affecting their vehicle's windows.

How urgent is it to repair a malfunctioning window in a 2016 Dodge Journey?

Repairing a malfunctioning window in your 2016 Dodge Journey is not just a matter of convenience; it is a critical safety and security concern that requires immediate attention. A window that is stuck open can expose you and your passengers to various risks, including theft and adverse weather conditions, which can lead to discomfort and potential damage to the vehicle's interior. Additionally, a malfunctioning window can compromise the overall security of your vehicle, making it an easy target for vandalism. Beyond personal safety, there are legal implications to consider; in many jurisdictions, driving with a window that does not function properly can result in fines or citations. Therefore, addressing this issue promptly is essential to ensure a safe, secure, and comfortable driving experience, while also maintaining compliance with local laws. Taking action now can prevent further complications and costly repairs down the line.

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