What is your question?
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What is your question?
I have a 2015 Ford Escape with ~101,000 miles. In January on a -50 F morning, the car started then when I came back outside, it had shut off and wouldn’t turn back over. I took it into the mechanic and had the timing belt, vacuum pump, and camshaft bolts replaced, costing about $1,300. I received the car back March 19, a little over 2 weeks ago, and noticed the brakes were harder than normal. The engine also sounded like it was running harder and rougher. On my way home from a ~140 mile round trip, my service engine light came on with about 5 miles til home. A mile away, my brakes locked up completely, all my dash lights came on, and the car will no longer turn over, and is making almost a whirring noise, exactly what it was doing when I took it in. Any ideas what this could be? Is the repair shop entitled to fix these parts for me if they were defective?
What makes this problem better or worse?
N/A
How long has your 2015 Ford Escape had this problem?
Jan 30, then Apr 6
1 Reply
Parts replaced should have a warranty and a repair shop should offer you the labor warranty as well. However, it is all up to the rules and warranty offered by that shop. RepairPal Certified repair shops have minimum standards that would be pro-consumer in a situation like this, which is a nice thing to consider when in the future choosing a repair shop. I would definitely appeal to the management of the shop who performed the work to hopefully get involved and be helpful.