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Windows Will Not Open Or Close

(1993 Volkswagen Cabriolet)
in East Canton, OH on August 18, 2010
I have a problem with my friend's Cabriolet where the automatic windows on the side doors will not go up or down on the car when you press the switch. My friend says that the motors for the windows check out (he works on cars), but he says that a specific piece called the "celluloid" or "cellanoid" (not sure if I have the right word) needs to be replaced. I was wondering if you could help me diagnose the problem.

Does the piece go under a different name - like a "window regulator?" Is that the same piece? Is it a different piece? What do you think the problem might be? Have other '93 Cabriolet convertibles had the same problem?

Thank you, everyone, for your help :) I look forward to hearing from you soon.

Take care,
Vince Lupe
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