Electrical & Lights
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The SIM card software of the vehicle may exhibit an error in the communication module which can disable the emergency call system (eCall). This can lead to a delay of emergency services as needed in a crash, and can increase risk of injury.
Recall repairs on your Mercedes-Benz vehicle must be performed by a Mercedes-Benz dealership. Mercedes-Benz will notify known owners of affected vehicles beginning in July, 2022. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Mercedes-Benz dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with. The DVUSA recall designation is VS2SIMKOM or VS3SIMKOM.